If you can’t find what you’re looking for online and wish to speak to someone on the phone, you can find the council’s key service contacts below. We monitor this type of repair closely and if they fail we will fix the pothole permanently. Skip to content; Skip to main navigation; Birmingham City Council. Expand Council services sub navigation. Ask us to repair your council home if it's been damaged. Before you move into your home we will make sure that it is maintained to our standards and any repairs from previous tenants have been carried out. You are responsible for repairing and maintaining your own equipment (such as cookers, gas fires and any improvement) you have put in yourself, unless we have agreed for us to repair and maintain it. This does not include damage resulting from fair wear and tear. Lines are open Monday, Tuesday, Thursday and Friday from 9am to 5pm, and Wednesdays from 9am to 4pm. *** Your vote has not yet been counted ***. We also use cookies set by other sites to help us deliver content from their services. If you do not, we will do the work and charge you for it. The information you provide will be processed by Crawley Borough Council. Damp and Condensation. Report a repair To ensure your safety, it is very important that we can access your home to carry out these safety checks. We will always write to you. 1 Choose a category; 2 Choose a topic; Help paying your council tax bill; Tell us about a change of address ; Report a change that may affect your council tax; See council tax charges; Apply for a council tax refund; Something else; Close Menu Menu. Don’t worry we won’t send you spam or share your email address with anyone. The scheme ensures jobs, which might affect your safety or security are done quickly and easily. We are responsible for replacing or repairing items which were part of the premises when your tenancy started, if they are damaged through normal wear and tear. Your tenancy; Paying your rent; Repairs and maintenance; Resident involvement; Buying your council … Council Tenants Services for our tenants, including rent, repairs, new homes and managing your tenancy. Bank Holiday collections. Contact Us; Sectors. Waste and recycling … If your repair is not urgent, please can you contact us after lockdown. Social Housing. Your community; Pay it; Coronavirus; Log in to mylambeth; Search terms: Search. We are not open on bank holidays. You can report an emergency by phone: Monday to Friday, 9am to 5pm – 0800 318296 (freephone) or out of hours – 0118 937 3737. Contact us Get in touch with us online for an efficient, cost-effective service, or find a phone number or address. As the country enters its third lockdown the latest figures show Crawley is top of the list for COVID cases per 100,000 people. This is known as the Right to Repair scheme. Access to Council Services through the Contact Centre. If you need a repair to your council property or have a question about a repair, you can: report a repair online; phone 0800 052 6140 (or 01273 294 409 if calling from a mobile) Homemove. We always try to make a permanent repair. The council added: “Our thoughts are with Raj’s wife, Bhavna, his family and friends.” Funeral details will be shared when known and the Crawley flag will fly at half-mast on the day of the funeral. Cookie Policy. Contact us if you have a question about your Council Tax account, or disagree with a decision we've made. Sometimes there may be delays, for instance because we cannot get materials, or we need to make further investigations and so on. If for any reason you need to change the appointment, please call us on 01267 234567 or email us. You must not put up or take down garden walls, fences or hedges without getting our permission in writing. It is important that emergency and urgent repairs are seen to first. Asbestos is safe if you do not disturb it. If the first contractor doesn't do your repair in time, please contact us. We’ll send you a link to a feedback form. Sometimes we need to make a temporary repair during wet weather to make the road safe. Sussex Building Control. You can telephone our repairs line on 01563 555555, complete an online repairs request form or call in at your local customer service centreduring office hours. After a repair, we will leave the decoration as close as possible to how it was before we did the work. The total number of potholes repaired in the 2018/2019 financial year was 18,689. Locations; News; Contact Us; Search for: Home Paul Smart 2021-02-15T17:00:40+00:00. grants - Non domestic rate grant or Discretionary grant. Contact us about Council Tax. We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. You must not build a hard standing (a driveway or a paved area you are going to park on) without our permission in writing. Businesses could be eligible for one of the following Reducing condensation in your home. To help us improve GOV.UK, we’d like to know more about your visit today. If there is imminent danger to either you or the property, we will carry out the repair within 24 hours. Please note this will be during office hours, Monday – Friday 08:30 – 18:00. Garden waste. Report a new repair to your council home. We are responsible for the following repairs in your home: If we repair any damage which has been caused by you or by anyone living with or visiting you or by your pets, we will do the work and charge you for it. If a second contractor, we employ on your behalf fails to complete the work in time you may be eligible for compensation. Tell us your name and email address so that we can give you an update on your feedback. Apprentices; Jobs; Subcontractors; Work at Axis; CSR. Keep making a difference – Stay local. All content is available under the Open Government Licence v3.0, except where otherwise stated, Coronavirus (COVID-19): guidance and support, Transparency and freedom of information releases. Once you have told us about what needs repairing, we will assess the problem and contact you within 2 working days to let you know how quickly we can carry out the work. We will carry out safety checks on gas fires and gas or oil boilers in your home once a year. An emergency or urgent repair is a repair which is a risk to person or property. We will be carrying out only emergency repairs until further notice. If you have any concerns call 01293 438616. You must not put up any structures on your property (including sheds, garages, greenhouses, pigeon lofts, patios or conservatories) without getting our permission in writing. Thank you for taking the time to get in touch with us. We are open Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm. The repairs number, previously 01293 438592, isn’t the only way to report a repair or book a gas safety check. Outside of these times please call 0300 333 2222. Maintenance of solid fuel fires (146KB, pdf), Get your home ready for Winter (96KB, pdf). If you haven't done so already, please phone us immediately on 01267 234567 during office hours (8:30am - 6pm, Monday - … A member of our team will get back to you as soon as possible. Repairs handbook. Commercial; Heritage; Public Sector ; Social Housing; Projects; Careers. You can change your cookie settings at any time. You must make sure that your own equipment meets current safety standards or regulations. 438111. In the last week alone 831 cases per 100,000 were recorded bringing the total number of cases for Crawley to 3571. We use some essential cookies to make this website work. Some minor repairs may be your responsibility as a tenant; You may be charged for repairs caused by deliberate damage, misuse or neglect; There are some minor repairs you may be able to fix or diagnose yourself using these self-help guides; The quickest and easiest way to report a repair is online. Don’t include personal or financial information like your National Insurance number or credit card details. You must keep the inside of your home free of any health risks and obstacles, and make sure it is decorated to a reasonable standard. Repairs. If you haven't done so already, please phone us immediately on 01267 234567 during office hours (8:30am - 6pm, Monday - Friday). If we do not carry out these checks we could be prosecuted. Skip to main content Main nav Menu. You will be asked for your name, address, and the nature of the repair. We are unable to raise non-urgent or non-emergency repairs at this time. We will decorate the outside of your home when we think it is necessary. Please call 01276 707100 (Monday –Thursday 8.30am-5pm, Tell us about your experience of using our website. Visit: https://www.coventry.gov.uk/contactCustomerServices. If we do need to carry out an inspection you will be offered an appointment for the inspection to car… … There could be a good reason why the contractor was unable to complete the repair on time, such as if you weren't home to keep the appointment. To report a repair you can contact us in the following ways: Read our guidance for out of hours emergencies There will be a charge if we carry out any work for you. Find a postcode on Royal Mail's postcode finder. You can contact the council online 24/7, there are no queues and it’s free! Report a council housing problem. Crawley Council Leader Peter Lamb said: “Raj Sharma was one of the kindest, most generous men I’ve ever known. In most cases we won’t need to inspect the repair first and you will be offered an appointment for the repair to be carried out. Asbestos. Changing your bin. Outside doors, drains, gutters and outside pipes; Kitchen and bathroom fixtures - basins, sink, toilets and baths; Electrical wiring, gas pipes and water pipes inside your home; Appliances and systems for heating rooms and water; and. To report a repair during office hours phone our Centralised Repair Team on 01443 864886 or contact your local housing office. If you have a suggestion on how we can improve the website, please let us know. This is a rise of 368 cases from the previous week […] For essential repairs, call 01293 438111 or email housing repairs. You can also decorate the outside of your home if you get our permission. We will discuss this with you and how much it will cost before we carry out the work. Outside normal office hours Delta Wellbeing provides an emergency service on 0300 333 2222. Carmarthenshire County Council has received £6.228 million from the Welsh Government’s Major Repairs Allowance for the 2020/21 financial year which contributes to the WHQS Improvements. This is known as the Right to Repair scheme. If this is not possible, we will give you a decoration allowance. You must test smoke alarms every week and replace batteries when necessary. Close. Please provide an e-mail address so that we can get back to you if we have any further questions. If you make an improvement or change to your home without our permission in writing, we may tell you to return the property to how it was before. For urgent repairs, call 01293 438111. The Local Authority Building Control (LABC) service for Crawley, providing construction and property-related services. This measure has been taken to protect the health and safety of staff and members of the public. Ask for a repair to your council home. It will take only 2 minutes to fill in. Covid-19 - Alert Level 4 updated March 12th. Due to current coronavirus restrictions it is not possible to report standard repairs. If you do need to call us, You will also need to tell us when we can get access to your home. Your data will be used to provide the service you have requested. Opening Hours Monday to Friday from 9.00am to 5.00pm (excluding public holidays) Textphone: dial 18001 followed by the number you wish to call. To speak to us by phone. Contact us; Contact us . Welsh Government have announced a few changes to the national restrictions that are in place. The council has to fix urgent problems in council owned homes which could affect the tenant’s health, safety or security within a certain period. Search. Contact the Housing Repairs Call Centre on 01792 635100. In such cases we will not have to pay you compensation. As a council tenant, you have the right to have repairs done in your home within a specific time under the Right to Repair scheme. myCrawley uses cookies to keep you logged in and remember your preferences, optimise site performance and analyse traffic. If you are elderly or have a disability that may prevent you from replacing the batteries, we may help you if you ask us to. Recycling and textiles. Sussex Building Control. Rubbish and electricals. If you do not allow us into your home to inspect these installations and carry out any repairs, you could be putting lives at risk. For conservation areas, Crawley Borough Council is proposing the following changes: Two new conservation areas – one at Queens Square and The Broadway and one at Gossops Green Neighbourhood Centre – in recognition of the significance […] The Royal Borough of Greenwich is responsible for most repairs to council housing and communal areas within council property. Please fill in the "Tell us more" box so that we can improve this page. His long history of service to Crawley’s stretches back far beyond his time on the council… We will try to carry out repairs in the timescales we have set out above. However, before you start, you must tell us what colour you plan to use and we must approve the colour in writing. Before you start . Non-urgent repairs that cause a minor inconvenience will be carried out within 21 - 42 working days. We also offer an emergency repair service to deal with urgent repairs needed outside of normal working hours. (If you are contacting them by phone press option 1.) For example: Total loss of power, burst pipes or major leaks, property insecure etc. The charge will be in line with our recharge policy. Reporting non-emergency council house repairs. Repairs that you are responsible for include: If you are elderly or have a disability, we may help you if you ask us to. If you wish to report an emergency please call 0345 608 1203.. If you are elderly or have a disability which prevents you from decorating, we may decorate for you if you want us to. If you’ve provided us with your email address, we will be in touch as soon as possible with an update. For example: Draughty window, broken kitchen door handle etc. Open 9am–5pm Monday to Friday (excluding bank holidays) Tel: 08085 834333. Crawley Homes Repair Report - myCrawley. Contact details Tel: 01293 537975 Address Metcalf Way, Crawley, RH11 7XN Follow on Twitter Find us Visit the Newsroom for a quick overview of how this affects you, latest advice and local information. If you need to report a non-emergency council house repair please use our online form. You will have to pay the costs of any repairs we need to do as a result of forcing our way into your home. Any shared areas around your home - stairs, lifts, landings, lighting, entrance doors and halls, parking areas and shared yards. Find out about your repairs responsibilities as a tenant or leaseholder, request a housing repair and get permission to alter your home. If you need something repairing you must tell us as soon as you notice it. If the issue in your home is causing a major inconvenience, we will carry out the repair within 7 working days. The structure and outside of the building - roofs, walls, floors, ceilings, window frames. If you do not give us access and do not contact us to make alternative arrangements, we can force our way into your home, without giving you further notice, to carry out the inspection or repairs. You must get our permission in writing before you change or add any fixture. This website stores your Council Tax reference number(s) for the purpose of displaying this information to you within this site. Collection days. If there is imminent danger to either you or the property, we will carry out the repair within 24 hours.For example:  Total loss of power, burst pipes or major leaks, property insecure etc. Crawley Borough Council is based at the Town Hall, The Boulevard, Crawley RH10 1UZ. If you're not a council tenant or leaseholder and have a question about Homemove, you can contact us by: email at homemove@brighton-hove.gov.uk If your Council Tax account is listed below and you no longer wish to access this information, please follow this link to remove the account from your myCrawley profile. Crawley Council launches new repairs and gas number Council tenants can now reach Crawley Repairs Team and Crawley Gas Team on 01293 438111. There are also some repairs that you are responsible for. replacing broken glass in windows and doors; replacing locks, keys, catches and hinges on doors inside the home; repairing or replacing clothes lines and posts; repairing or replacing cupboard catches and hinges; maintaining garden paths that do not form an essential part of the access to the property; clearing blockages in waste pipes, traps and gullies; carrying out minor maintenance, such as fitting draught-proofing strips if needed; making sure the flue is clear before lighting the fire. Axis Foundation; About. Crawley Borough Council wants to hear your views on proposals for changes to conservation areas and locally listed buildings. For emergency repairs when the housing offices are closed call 01443 875500. If you request a repair it will be put in a category, depending on what needs doing and how urgent it is. Contact Centre Surrey Heath Borough Council offices are currently closed to the public until further notice due to the Coronavirus guidelines. Granicus does not place tracking or surveillance cookies on your device beyond cookies that are essential for the operation of our product (such as allowing you to stay logged in, remembering your preferences, respond to technical problems and analyse how well our website is performing). For example: Minor leaks, small fault to power or lighting etc. Report a repair You can report all repairs, including gas and water, to ext. The council has to fix urgent problems in council owned homes which could affect the tenant’s health, safety or security within a certain period. We will always get in touch to arrange a convenient time to call, and to arrange access. You must not take down walls or make any changes to the structure of your home without first getting our permission in writing. We do not use advertising. You can also follow us on Facebook and Twitter. Your feedback is really important to us. Births, Deaths, Marriages and Civil Partnerships. This phone number is for emergencies and is available after 6pm and up until 8:30am on weekdays, and on Saturdays, Sundays, and Bank Holidays. Sign in / Register; Visited pages; Council services; Search this site. Our contact centre is open from 8.30am to 5pm for calls, on 01293 438000. If you are a council tenant and something is broken or not working properly in your home, you can report repairs online. Waste collection services for residents, from your home. Your council home; Repairs & improvements to your home; Report a repair. Emergency repairs. ... call the council’s contact centre on: 020 8921 8900, Monday to Thursday, 9am to 5:30pm, and Friday, 9am to 4:30pm ; 020 8854 8888 at all other times; You should continue to use our online form to report non-urgent repairs. We will maintain and clean solid-fuel installations twice a year.
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