Request a repair. To read more about Coronavirus advice and updates for residents and businesses, guide to maintenance responsibilities. Before calling, check and reset your fuse box, if you have a pre-payment meter check it is in credit, and look outside for a general power cut. An emergency is defined as a sudden and unforeseen damage that immediately: An uncontrollable emergency may occur where you are unable to temporarily stop the incident from causing further immediate damage within your home (for example, by turning the water off, containing the leak or not using the affected facilities). If the problem poses a danger to your health or security you should call Housing Direct. This service deals with the most urgent repairs. They should always show you their card when you answer the door. Right to Repair (a Government scheme for Scottish secure tenants and short Scottish secure tenants to have small urgent repairs carried out by their landlord within a given timescale). For an emergency heating repair, please call the freephone number 0800 018 6050 (option 1). To request an emergency repair, call us on 020 7926 6000, Monday-Friday 8.00am-8.00pm and Saturday 8.00am-1.00pm. This guide lists most day-to-day repairs in the home and tells you who is responsible for doing them. We carry out various types of repairs to our tenants' properties. All of these factors are assessed by the Hillingdon Council as part of the application process. Access will only be required at this time where we need to inspect or remedy any urgent health and safety issues or undertake any planned works which are needed to ensure that you and all members of your household can continue to safely occupy your home. Severe water leaks. Hillingdon Council We have limited repair responsibilities for leaseholders and for tenants who are in the Right To Buy process. Emergency Planning (out of hours) 01484 414888. Emergency repairs. All non-essential large works have been deferred until further notice when normal service resumes. Our company can repair potholes, patches, and small trip hazards, wherever you are in Hillingdon or the UK. within the home and what you can do to avoid it. Please refer to this page for the lastest updates. For emergency repairs between 5pm and 9am Monday to Friday and over the weekend call 01708 756699. Severe weather damage 01484 414888. Emergency housing repairs We have an emergency repair service to deal with urgent repairs outside normal working hours. If the applicant has proof of need for say food, then if the person is approved for welfare then they will probably be given a voucher to a local food bank. The emergency repair telephone number is 01325 405333. The council is now able to start offering appointments for non-emergency/non-urgent housing repairs. We ask that all tenants also ensure they are following government guidance on social distancing when operatives and contractors are in their homes undertaking urgent health and safety related work. 8am to 5pm. For your safety, please report emergencies to the Contact Centre or our out-of-hours emergency service on 01895 556600. If moist air is not removed, mould can start to grow. If yours is not, then the subsequent steps to … Hillingdon Council In this section Additional repairs for older people; Handypersons scheme; Types of repair you are responsible for; Partners for Improvement, TMO and TMC repairs ; Repairs appointments. We use cookies on your computer or mobile device to help make this website better. Emergency works (danger to life, security or property) - three hours to attend and remove danger.. Please provide full and correct information, while maintaining social distancing during the repair. In certain circumstances these repairs could be treated as emergencies. In order to be fair to residents who have waited the longest for non-urgent repairs, those with postponed appointments will be contacted first, followed by those who reported repairs during lockdown. Main services. Therefore, residents reporting a new non-urgent repair may not immediately be given an appointment. Urgent health and safety issues could include: Urgent health and safety related planned works include: If you need to arrange a visit to your home by one of our repairs operatives or contractors for an urgent health and safety reason, you should inform them if anyone in your household has coronavirus symptoms and agree to take sensible precautions. A Pavement Licence should not extend beyond the width of the premises frontage. Repairs operatives and contractors may wear personal protective equipment and will practice social distancing at all times. An emergency repair: Would cause danger to your health; Be a risk to your safety ; Potentially cause serious damage to a property; Permanent repair UB8 1UW. If you need to apply, book, pay, request or report you can do it online anytime. Housing repairs for Hillingdon Council tenants: who does what? Request a repair Request changes to tenancy Request improvements Need help with rent or council tax? These may be carried out by our own employees or by contractors. To suit your needs there are several ways to contact the council. Fast 30 to 90 Minutes ETA. Hillingdon Council operates an easy to follow complaints procedure. The first step is to call the complaints line on 01895 250111 (Switchboard). An emergency is a serious, unexpected, and sometimes dangerous situation requiring immediate action. Normal booking procedures for all new non-emergency/non-urgent repairs will be reintroduced when feasible. 2.1 Hillingdon Council is committed to providing responsive and effective services to all our customers. This number is available 24-hours a day, every day. Being locked out of or locked inside your home. Your home is not secure, for example the front door lock is broken or a window is smashed. Telephone: (01895) 556600. We realise that when your heating fails or pipes and … Out of hours Emergency Repairs Services: 01895 250111: P-R. Park Patrols: 01895 239241: Patient Advice & Liaison Service for the Hillingdon PCT : 01895 452088: PCT. We own modern, specialist machinery and plant equipment that gives us a finished product that lasts. This list is available to anyone over 60 years old or anyone over 50 with a disability. Age UK Hillingdon has a list of trusted local traders to Hillingdon residents. Until that time we will only be working toward emergency and urgent cover as detailed below. To read more about Coronavirus advice and updates for residents and businesses, exposes you to a risk to your safety or health, creates a risk of loss of or damage to your home and any of your belongings forming part of or normally contained within the property, or, insecure external window, front or back door, complete loss of electrical power or light, loss of heating in cold weather where there is no other form of heating available, partial loss of electrical power or light, unsafe power, lighting socket or electrical fitting, loss or partial loss of space or water heating, leak from water or heating pipe, tank or cistern, leaking roof (after we have made it safe), extractor fan not working in a kitchen or bathroom with no other venting, Undertaking your annual gas safety inspection, Dealing with a plumbing issue where you have no washing or toilet facilities and, Responding to security critical issues such as a broken window or external door, Fire safety works including replacing flat entrance doors with fully compliant fire doors, Electrical testing and upgrade work to ensure all electrical wiring and installations are safe. We have issued advice to council tenants in need of emergency repairs.
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