Shocking customer service.I ordered £85 worth of goods and Zara has said that the order has been delivered.I have received no order and Zara cannot tell me where the goods have been delivered to.They won’t refund me and they want send me anymore goods. Needless to say, I asked for refund – no exchange, no new blouse, but full refund to my account. I placed an order on 29th JANThe Clothing is a joke, I would give it 0 if I could.It is more like a large or XL. They used to send it to me the next day. I was just disgusted with the embarassment these employees had put me through. It’s time to call the police. Please hear me out though. There's a tiny stain inside the front pocket which I did not even notice when I bought it. I called up customer service and they tell me that somone has already picked up my order. After numerous calls to customer service with details of my complaint, I have not received a response. Thank you and have great evening. Looking for Inspiration? CHEAPLY MADE PRODUCTSDon’t ever buy from them !!!! I feel like this is just arrogance because they are such a huge and powerful retailer they feel they don't need to provide good customer service as people will still shop with them. All reviews customer service item order time refund day store week customer money. Zara has limited stores across the globe due to which it uses selective targeting strategies to make their products available in the market.. Usage-based positioning strategies are used by Zara to highlight its customer’s centric approach to satisfy the changing fad needs of the customers around the globe. It is now mid March and they keep dropping my chats with them, emailing me I have to confirm data, and not returning the funds for the jeans. So how it's posssible that there is not a assistant manager or a key holder to authz any return or exchange., poor customer service, poor product knowledge, poor training, poor aproach poor, poor, poor. My delivery was scheduled for Monday and for 4 hours I was tracking it. Definitely, not a good service at all!!!! I was going to wear the blouse today cut the side tag and the blouse did not fit. I contacted zara's automated system for weeks, every time talking to a new person, every time being asked to send evedience and never being able to solve the issue. Designer Brands; 44 Kodiak Crescent; Toronto, ON M3J 3G5; Canada View Zara Sheikh’s profile on LinkedIn, the world’s largest professional community. I am very,very disappointed with zara.I bought 2pair of trousers on sale and I was in a shock when I got them. Hope this email found you well. The Manager Rebecca should be fired. I was waiting for a month and still got nothing. A week or so goes by and a package arrives - 2 hats. There were 25 to 30 people in line 2 days in a row with only one cashier on. BEFORE LOCKDOWN January 2020 I ordered a hat and a scarf - two separate items but the same colour scheme. I'm file complain to BBB, you should do so!!! At Zara.com, you can shop as a GUEST or as a REGISTERED customer. Every retailers should learn Nordstrom customer service. I looked at the refund sign and there is no mention of this anywhere. You wait in a queue for 45 minutes to pay with one till open in the children's section. However, the order hasn't even been packaged and sent out yet and it is already 10/15. There was only one cashier both days. AhhhhhhhI am ready to scream . 1-877 550 1108. So many excuses to keep your money. Customer Service Representative. Zara stores are my biggest disappointment, I thought it was a serious store, and these are ordinary scammers as well as poor customer service. I bought few items and there was an item missing from my order. Recently i hv been through so much issues with zara stores and also their head office after talking to a lady in their head office on long distance phone call for almost 20 minutes to get a refund which didnt push through, i bought almost 700 dollars clothing from zara last week and one of the blazers was white color which means just sitting on shelf could hold some serious dust so when i brought it back to exchange they store manager came with a attitude and very rude and didnt want to listen to my side and hand me off the the company head office lists which i did contacted but the lady over the phone said she just got of the phone from Zara metrotown location and based on their store manager conversation the lady didnt listen to me at all so than i ask for district managers number but they refused to give it too, i, m trying to find their RVP or someone who is more customer service oriented else they will be in media sometime this month i work for Press and i own my magazine company i wont hesitate to write a blog on next papers, with all these hassle Zara better fix their customer service level and bring it to at least compare to pawn shop standard, well even pawn shops has better service then ZARA. She simply took the shirt and went to the manager. Stay away from this Zara store. BROWSE COOL IDEAS. Kind Regards, Hi All, Being on cash, if you stand on your phone I wont speak to you, and its your own fault if you miss the return policy. After saying she would be on lunch for another 15 minutes she further told me that she would not give it me even then.The assistant supervisor also refused to give her name. Zara is known for cheap products and not accepting returns. Learn about ZARA culture, salaries, benefits, work-life balance, management, job security, and more. I highly recommend not ordering from here. One lady just left her sweater which had never been worn on the counter with tags on and 2 large holes in the back and told the cashier to just keep it. Today I was in the new zara store in Newmarket, and I wanted to return a kids jersey and the cashier call many many times her manager to authz the return. ZARA CANADA, I have never experienced such inferior customer service. Their inflexible refund policy aside, one of their “commercial managers” is the most unprofessional person I have ever come across. Hi the Zara store in Vancouver just want your money. +1 877 550 1108 (Canada) +44 207 851 4300 (United Kingdom) +61 293 767 600 (Australia) +43 800 216 277 (Austria) Zara parcels going missing. When I then presented Hermes with the pictures Hermes then made a statement that the driver could not make the delivery as no one was at home and the parcel would be returned to the warehouse.I am still awaiting an update as to when my parcel will be eventually delivered. I have been treated so rudely by the staff at Zara that I dont want to set foot in the store again. Total Pay. What? We have confidence in giving best Customer Service, Wide Assortment of Quality Products and free development to raise your web … Reset filters. How she knew it I do not know. Their own website claims “...all our products go through strict controls before they are shipped....you can also send us a photo and describe the defect so we can review it.” So how strict were the strict controls that allowed this jumper to pass through? My handbag contains Ipad Mini, house keys, £265 cash, student card, oyster card and other values. I would've had to return this Christmas gift BEFORE New Years Day to adhere to their policy! Holes appeared in the fine mesh areas near to seams. Over three months back and forth is not worth it for $40 jeans, but I am willing to see this through since I have spent soooo much time already figuring it out. After filing a written complaint I got a stock reply thanking me for my input and saying if I had any FURTHER queries I could call again. Basically she was accusing me for doing the same and it is just ridiculous. The young lad on this occasion agreed and even said I could keep the duplicate hat as compensation and that the scarf would be on its way. When I asked for further explanation I was told that the claim had been rejected and there was nothing I could do. Their policy is their policy and the managers have no authority to do anything, not even give out a credit. No respect for their customers. @Mandy181 Finally I came home and I looked for the receipt and I found it and now they are saying one month passed so we do not exchange or refund or credit me for the purchase in the store. Zara in store also does not enforce masks during the COVID-19 pandemic and allow customers to … Customer tweets are mainly regarding delayed deliveries, product damages or misplacements and bad in-store customer service. I have bought shoes for my son from H&M and Next which he has worn continuously for months on end which have never gone into holes. They do not care about their customers & this is evident in the type of store staff they employ and their dispicable customer service. The man at the gate - at their entrace at the Westfield shopping mall in London was so rude to me that I dont even know why I entered the store after that. When we go against what we are suppose to do and how Zara wants it, ### rolls down hill. Stay away from Zara at Bayshore Mall in Ottawa. I will think twice again of buying Zara clothes anywhere in Canada. We reasoned out that we don't have to pay for it since the item is free. INTEGRATING GLOBAL SUPPLY AND MARKETING CHAINS CASE: Zara: Fast Fashion HBS 9-703-497. Please take this information into consideration. And I checked the label and read in different language, that is 62% wool, 35%polimida polyamde, and 3%elastano.there was no other warning on the label to say not to be pressed. By mail for Correspondence: Gap Canada Customer Service, 9500 McLaughlin Road North, Brampton, ON, L6X 0B8, Canada For Merchandise Returns: … You've already flagged this. Please let us know your comments, doubts and suggestions. Quite frankly, I think Zara's customer service in the United States is awesome. Ordered some items off of Zara USA on 10/2 and it was supposed to be delivered 10/8. but this is not done! hardly worth any of this. I agree with you. Takes forever for them to get back to you.I will never shop at Zara again. In other words unless I have to. I left the store followed by several other customers who by that time had given up on their purchases and came up to me to express their total disgust. We will answer you as soon as possible. All I wanted was a phone number and the managers name so that I could file a complaint. There seems to be no reasonable compromise with Zara. At the mean time, she put one more pant aside for me to buy. I should have known as the sales associate was rolling his eyes at the customer before me and looked so troubled by her asking for a different size. The idle staff stand by while one cashier in tags, rings and packs garments???? And the company future. I said no. the lining of pocket wasn't finish properly, how could she not see that! That too am a regular customer - in fact 80% of my shopping this winter has been at Zara. i love how many people think "retail" is such a piece of cake... zara is not even slightly similar to any other store besides H&M where we deal with all kinds of ghetto, annoying people who make a fuss about anything every 2 minutes... do you think we can keep a smile forthe whole day, when we have poor people trying to "get discounts", asking lame questions everysecond?? They’re thieves and their customer service is shoddy. She did not speak a single word with me and my sister. I went to get another one and a nice person named Frank told me to hold on to it for month he thought they would be getting it in again. Are they valid? We'll only request the essential information required to manage your purchase. Despite the fact I love Zara, I will never shop at this location and I will make sure all my friends know about this. All Zara products have terrible quality. It is Aritzia all the way from now on. Not that I am saying that Asians are bad people, it's a cultural thing. I am an employee of Zara, and please let me tell you, we dont mean to act like complete ###, and we try to help you the best we can. At the Oxford Circus store, I was waiting in line to try clothes on and this Shop Assistant walks by shouting at us like truant children "please queue in front of the desk"!! If customers find defects with purchased products after, they can all return or exchange the merchandies in any other stores. If all that person can see is maliciousness, then she might have done something like that, right? We have confidence in giving best Customer Service, Wide Assortment of Quality Products and free development to raise your web … Our professional team at front door, smart, friendly and welcoming with good customer care service who are eager to assist you about any inquiry. I am shocked at what terrible people this company is all about ..I place an order and they gave me an approximate delivery date ..now when I ask then nobody has any idea if the order ..when I call customer care they don’t care that I have paid for the products..all they say we don’t know we have exgallated the issue ..all I can say is they can be a big company that does not care about their customers ..but if they go on this way I only feel sorry for them ..terrible terrible ..customer service, The worst shopping app I have ever used. At Zara.com, you can shop as a GUEST or as a REGISTERED customer. Be wise and shop somewhere else.If you do shop here, do it in person and wait for the store to open up. The Sandton store in South Africa should rather close it's doors, their tills don't work ever! I spoke with someone call Mia. Mens depratment store manager Miguel did not resolve the issue but rejected to provide any sympathy. I wish I had read these comments before I went into the Robson St, Vancouver Zara store. I drove 30 minutes to make this exchange and there was zero compassion. You can tell they are not a store that caters or cares about their customers. Singapore head office won't do anything either because I am in a different country...massive waste of $109. No customer no money, no money no business in fact no employes. There is no such … Last October I bought a pair of leather high tops for my son which cost £29.99. It is a defective blouse, is it my fault that I did not check it? I've contacted customer service THREE times and each time they told me to wait 24-48 hours for an update on my tracking number. Poor quality and even worse customer service. Last October I bought a pair of leather high tops for my son which cost £29.99. Monday to Friday 8:30 am to 7:30 pm and Saturdays 10:00 am to 4:00 pm. I always stay away from Asian sales people with an accent if I can help it when I return things. It was very important for me to get my hand bag back as there was my house keys and cach inside. Contact. Customer service is given to people who deserve it in that store. I had a gift for my son that did not fit him and was trying to do an even exchange for a different size. Select “Get in Touch” to go to the support page. If you order online, then keep in mind that your parcel may not be sent, lost, or stolen. I doubt that she would speak to others the way that she spoke to me. Imagine my surprise, further humiliated when the sales person at register went over to the rack where the blouses that were left stood, took one from the rack and check these inner tags – I took that to mean that again someone would cheat the store of credible tags that say ZARA on them, button attached matched the blouse. I say, "excuse me" to a sales lady, she eyes me haughtily so I clarify, "I have a Question". ZARA Care. The company is now a part of the Inditex group, the world’s largest apparel retailer. With the exception of Frank the sales rep who welcomed me into the store and got me to look at other items, the was no “Fred Factor” at ZARA today. I took it into the Sydney store to exchange or refund where I was advised that they won't do anything because I bought it in a different country. After I came back I realized that one pair is bigger than the other one and the smaller left foot bothering me. You can also use a chat accessible via the Contact section of the webiste. The worst customer service I have come… The worst customer service I have come across. I would like to report this terrible experience at Zara downtown Vancouver at Robson street on Friday 4th, june 2010.around 7pm. About $11 - $13/hr Base Pay. Customer service. So you can hound me for a month for your missing items but you couldnt put this effort into the correct item in the first place ? Home - inditex.com I bought a jacket in Singapore April 1st. Check your cctv cameras the parcels are not being left? Send an email with your message to that address and remember to include your full phone number, including your international code, so they can assist with your issue. If you order online, then keep in mind that your parcel may not be sent, lost, or stolen. Other customer advances being trialled include: The integrated stock management, which is in place in Zara stores in 64 markets and completed in Uterqüe, that allows to fulfil customers' online orders both from store warehouses and online stockrooms, helping to shorten delivery times and enhance customer service. Monday to Friday from 8.30 am to 7.30 pm (EST)Saturday from 10:00 am to 4:00 pm (EST) Social Media. Yes, email me offers, style updates, and special invites to sales and events. Reviews from ZARA employees about working as a Customer Service Representative at ZARA. I was treated like a criminal.The bag was still in the Christmas box with all the tags. There was no hole and I am sure she would put the shirt back on the rack and sell it. We work with the best retail partners selling our products in more than 120 countries. Zara Is Being Sued For $5 Million Over 'Deceptive' Pricing ... Monika Markovinovic The Huffington Post Canada. It's clear Zara cares nothing for quality control or customer service. My apologies to all these poor girls for being so sad and miserable. I took photos of the shoes and the holes and also of the tops of the shoes which are in good condition, as they haven't really been worn that much. Absolutely disgusting. I bought booties 2 months ago. I will think twice again of buying Zara clothes anywhere in Canada. In the end no one have helped me and I had to spend this night in my friend's house. And the store should hire a human as a Manager. When I went to the store to pick up the order they told me they do not have it and to contact customer service. Just like you, we’re in love with the gorgeous character and grain of real, honest-to-goodness wood. Terrible customer service, poor quality clothes I spend a lot of money at Zara, both for myself, and my son. sooooo dumb-minded. They tried to give me free delivery for next time but I insisted I would not be returning. They seem to have difficulty in trusting customers. THEN I went online and I did my research about THIS COMPANY And Able to get their CONTACT INFO Which is ᴱᴵᴳᴴᵀ ᶠᵒᵘʳ⁻ᶠⁱᵛᵉ fᵢᵥₑ ₜwₒ ₒₙₑ ₛₑᵥₑₙ ₜwₒ fₒᵤᵣ₋fᵢᵥₑ my attempt was successful I was able to get in touch with the company they were very polite and nice in helping to get the return details on my order finally I SENT BACK THIS GARBAGE DRESS clothing to the company and I also got my green dollar I WOULD NOT RECOMMEND ORDERING FROM THIS COMPANY FROM CHINA AT ALL! I grew up in Asia, particularly in Hong Kong and Taipei, and good retail customer service there is non-existent. English. You will be directed to the helpdesk page where there are various categories listed as, “WhatsApp Messenger Support,” “WhatsApp Business Support,” “WhatsApp Enterprise Solutions,” “Privacy Policy Questions,” “General Business Questions,” and WhatsApp’s corporate address. I was trying on pants in the kids department because being petite, those are the only pants at Zara that are the right length for me. THEY ARE VERY INCOMPETENT. They want to just your money and once they have it they do not give it back. The Manager kept repeating that it's dirty they cannot accept it. its waste of time to run around them, i went to better business beaureu and filed a complaint too and next month its gona be on vancouver sun and province i work for media and i will make them regret and hv rude managers that they hv hired to be fired on the spot. Each time I contacted the company, I would be told an excuse and to be patient. 251,953 likes. But I cannot TOLERATE their behaviour anymore. She was reading my messages for 2 up to 4minutes and and her replied was a general formula. dont even bother shopping there if you pay so much attntion to someone's mood... go for wat you go there for, grab your god damn item, line up, pay for it and respect the policy! In the registration form you will find format examples that will help you when entering certain information, such as your telephone number. Luckily I had already received the funds back to my card - good luck to them.Secondly, the app and websites states you can return multiple orders in one box. She was VERY rude, I worked in retail induistry before too, and this is not the way to treat customers. I would never step in that store again. HELLO it's a damaged sweater, nobody is going to spend their hard earned money on a ruined sweater! Zara Coupon Canada made your life less requesting by giving quality things, making the advancement time altogether snappier. Telephone. From our mangement and HO we take a toll on our mental capacity for stress and I apologize on behalf of Zara Employees, but just remember we are stuck in hell as well. As my card has been expired in March 2019 but there's some money in it. Awful customer service I still have not received my refund since the 8th December. I contacted zara's automated system for weeks, every time talking to a new person, every time being asked to send evedience and never being able to solve the issue. Zara has terrible customer service and some of the products after awful. My mother died the next day and I had to leave Vancouver . In the registration form you will find format examples that will help you when entering certain information, such as your telephone number. Pointless and a complete waste of my time. Monday to Friday from 8:30am to 8:30pm (EST) Saturday from 10:00am to 4:00pm (EST) Currently not available. If you go there to return stuff that you purchased online, they give an attitude like you have never seen before. Pathetic customer service So I bought a few items from Zara online. Completely unhelpful and considering I was making a very large order they clearly do not value their customers. This is an absolute joke that they steal money from people and continue to operate as a “prestigious” clothing brand?Can someone from media not make a big article about ZARA’s practice or even take it to a TV?!?!?! Registering is easy. So I guess what I am saying is that the service I received was culture-dependent. She had missed the holes when she purchased it. And after waiting a long long time to return the item, the manager never came. no update. Not Ethical, not sustainable, overpriced, bad quality items. Hello, I bought a veste and pantalon 4 days ago, when I get back to home I found pocket of pants are opened and there's a big hole inside. And now they have just left the online portal mid conversation. I said I do not have a receipt but I have my master card to prove to you that I bought this booties for $78, 39. We get into ### for going against policy, as a head cashier I have dealt with many people and felt very bad for them, if I had been a manager of the Alberta store, I would definitely allow returns and different policy procedures. ZAR® products, including stains, sealers and polyurethanes, are formulated to reveal, enhance and preserve the beauty within. This supervisor had nothing to offer or satisfy my justifiable complaint. The worst experience I had was due to a defective zipper on a Black Tag Zara jeans from 2013 winter. Dreadful quality, appalling customer service, The WORST online shopping experience I've ever had. I will never be back. This probably the reason why I have forgot my bag in the rush. I purchased a number of items from Zara. Three employees were just standing there chatting while on the other side of the store the one cashier was left on her own. Sometimes the customers, are the ones to ruin us as well.We have to build a wall up to stand against the rude people that we encounter. Anyone who can accuse a customer something like that must have done it before. Why the hell would I wear and rerun a $45 top. Absolute joke. I will never shop there again. It clearly is not fit for purpose. Chat. Discover the latest styles in bedding, fragrances, tableware, rugs, lamps, duvet covers, towels and home accessories from the new Zara Home collection. I stood in line to return an item for almost 30 minutes 2 days in a row. Having waited in line for SOOOO long in the one on Oxford Street recently I thought I would get there early. However, the order hasn't even been packaged and sent out yet and it is already 10/15. She said it's NOT their responsibility to check for us. This medium height, brown straight hair pulled back in a ponytail, striking red lipstick- witch raises her eyebrows as if it is causing her pain to acknowledge me. As I was hamming and pressing it. Customer Satisfaction is of utmost importance to us and we would like to address this. I’d avoid doing this if I was you. I let the manager know that I had her name and I would be filing a complaint. however, the manager came and took a look said straight to my face that I opened pocket and accidentally broke the pocket. There were only 2 people in front of me, but it still took 15 minutes to get served. Never buying from Zara ever again. I will think twice and look else for clothing before walking into the ZARA PR store. Online stores began operating in the United States in 2011, Russia and Canada in 2013, Mexico in 2014, South Korea in 2014, Romania in 2016, India in 2017 and Brazil in 2019. I then phone them up and told them I will not be using their services any more. No exceptions of any kind. I'm assuming it's probably because they have tried or have done something dishonest themselves like what she accused you of. They have the worst store policy in Canada. I have came back later and one of the staff members told me that Zara is closed and they can not deal with my issue. I have the receipt and flatly told I could not do it and that any one can easily cut that big tag. Zara Inditeks has started to create many enemies within the last few years. It looks different than the picture. Literally the worst experience I've had online shopping. For more help, including how to write a letter to WhatsApp’s headquarters, scroll down! The assistant manager at this point also started yelling for someone to get security. He has worn them quite a lot, as he should do but they haven't had what I would call heavy wear, and I have not put them in the washing machine or anything like that. I brought the shirt in and shopped around for about an hour and went to the register to do the return and purchase a few more items. I then complain and demand for the original item (the scarf which cost plenty more than the hat) be delivered. I will attempt to use the online service in future, but from the look of this website that is just as bad! Unbelievable. I ordered this for valentine's Day for my girlfriend. As I was walking away not responding to her, she started to scream that I had no right to know what her name was, demanded to know who had given it to me. This disappointed me even further knowing that this person was your manager. what a bull ###! Zara Customer Service Phone Number (855) 635-9272, Email ... Who we are - inditex.com. Put me off shopping there. I was really pushed to leave the shop and could not finish my shopping. I tried to order on the website but it seems impossible, the pictures of models that seems under drugs are totally useless to understand the products, I have no idea how a photographer can work like that and why such a huge company would hire this type of borderline personality to destroy the charm of the beautiful ladies that are paid to show to clients how dresses will flow, when stores were open I loved how helpful everybody was, prices are very good and quality is ok, I love the bags variety, parfumes and earrings. they didn't ask for big tag, as I was about to wear to work another day so I have to cut it. In 2016, the service agents responded to more than 17 million customer inquiries, Kohan found. She doesn't care about customers. This may have the worst exchange policy and the worst customer service out of any store i have Ever shopped. A week goes by and you guessed it - another hat. I placed an order, received a delivery date and no product delivered. In November that same year, Zara Online extended the service to five more countries: Austria, Ireland, the Netherlands, Belgium and Luxembourg. View all 349 Zara.com complaints & reviews.