Your new travel date can be up to 4 days after your original travel date or on the next available flight. Please ensure to include the following information when making your reservation: 8. KLM is the only European airline that never suspended flight operation from Seoul to Europe during Covid-19 crisis. Vouchers that are issued on or after 1 January 2021, will be valid for 1 year after the date of issue. De impact van het coronavirus op de luchtvaart en KLM is enorm en de situatie verandert en verslechtert voortdurend. View test locations in your country of residence or in another country>, View global rapid and NAAT test locations on the website of the Dutch authorities> , View global rapid and NAAT test locations on the website of SkyTeam> . This is any country that’s not on the EU list of safe countries . For more information about travelling to the Netherlands, check the website of the Dutch authorities . a negative COVID-19 rapid test result that was taken within 4 hours before boarding your flight to the Netherlands. https://www.mhlw.go.jp/stf/seisakunitsuite/newpage_00020.html    KLM is adapting the network in view of the decline in bookings. Vouchers that are issued on or after 1 January 2021, will be valid for 1 year after the date of issue. KLM Health Services provides COVID-19 PCR tests for travellers. Please see details for booking from the link below. However, KLM/AirFrance cannot guarantee this information is accurate as the ongoing COVID-19 pandemic means that travel regulations are subject to rapid change. We would like to ask you to contact us only if your original travel plans were supposed to take place in the next 72 hours. Please go to the check-in desk at the airport where our staff will assist you. Your test result: the test result must be negative. The digital or hard-copy negative test result must be in English, German, French, Italian, Portuguese, Spanish or Dutch. TeCOT (COVID-19 Testing Center for Overseas Travelers) provides online services for overseas travelers to find and request reservations at desired medical institutions which can conduct adequate medical tests such as a PCR testing.Please see more details from their website. Boek uw vlucht om U kunt uw vlucht vanaf 48 uur vóór uw • Please visit our schedule update to/from Japan page. The ten-day self-quarantine still applies upon arrival in the Netherlands. We are doing what we can to assist as many people as possible, as quickly as we can. 1. You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. Need to show a negative COVID-19 test result before boarding? If you need assistance, contact the KLM Customer Contact Centre. For travellers who need a health certificate confirming that they have tested negative for COVID-19 depending on their final destination, KLM proposes official test facilities. If your return flight is within 72 hours of the first PCR test, you don’t need to take a new test. a negative COVID-19 NAAT (Nucleic Acid Amplification) test result that was taken within 72 hours before your arrival in the Netherlands. You have to show 2 test results: Option 2 Reservation is mandatory at least 2-days before departure via the following email address: pcr-netherlands@nms.ac.jp. Currently selected country: China - 中国, Currently selected language: English, Choose a new flight for my existing booking or cancel my flight, Request a cash refund or a refund in the form of a refundable travel voucher, Check the latest entry requirements of the destination you’re travelling to, Read more about COVID-19 tests before your departure, Check which destinations we currently fly to, Update or save your contact details so we can contact you if needed, Check the most frequently asked questions about the coronavirus (COVID-19), ESTA travel authorisation for travel to the United States, Passengers with an intellectual, developmental or sensory disability, Passengers with special medical requirements, Selected destinations for online reporting of delayed baggage, Travelling with liquid tax-free purchases, Read more about travelling from and to The Netherlands on the website of the Dutch authorities, Download the negative test declaration form via the website of the Dutch authorities, View a full list of all exceptions on the website of the Dutch authorities, View test locations in your country of residence or in another country, View global rapid and NAAT test locations on the website of the Dutch authorities, View global rapid and NAAT test locations on the website of SkyTeam, Check the website of the Dutch government to see the restrictions for travelling to and from the Netherlands, For information about other destinations, visit our KLM TravelDoc tool, rebook your flight to a later date via My Trip, cancel your flight and get your ticket refunded, Request a refund in the form of a travel voucher online, Request a full cash refund or a refund in form of a travel voucher. Based on the government's instructions to limit the number of passengers entering Japan, we suspend new booking for flights from Amsterdam to Tokyo(NRT) and Osaka(KIX) between 8th March 21 and 31March 21. Those flying from these safe countries are […] You have 2 options: You have to show 2 test results:  A negative COVID-19 PCR test result. After you have been tested, please go to the KLM check-in counter in Terminal 1 and contact our KLM staff when check in counter opens. If your travel voucher is issued between 1 March 2019 and 31 December 2020, you can use your voucher until 31 December 2021 on KLM, Air France, Delta Air Lines, and Virgin Atlantic. Request a full cash refund or a refund in form of a travel voucher> . However, outside of the period mentioned above, a fare difference might apply. The digital or hard-copy negative test result must be in English, German, French, Italian, Portuguese, Spanish or Dutch. Type of test: this must be a NAAT test and must be for SARS-CoV-2/COVID-19. If none of the above-mentioned options suit your needs or if you’re encountering problems with our self-service tools, feel free to contact us. We strongly advise you to wear a mask at the rest of the airport as well. Are you travelling from The Netherlands? You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic. Select country and language. If you develop symptoms of coronavirus (COVID-19) during your stay: Stay in your (holiday) accommodation, get in touch with the local health authorities, avoid contact with others and arrange a test with the municipal health service (GGD). The deadline for processing refunds according to the Law 14.034/2020 is of 12 months maximum. If your travel voucher is issued between 1 March 2019 and 31 December 2020, you can use your voucher until 31 December 2021 on KLM, Air France, Delta Air Lines, and Virgin Atlantic flights. As part of the Dutch government’s bid to crack down on the spread of COVID-19, the airline said that it will suspend 270 weekly flights, according to Reuters. Make sure your COVID-19 NAAT test document includes the following: View a full list of all exceptions on the website of the Dutch authorities> . Then you can rebook for free within the same travel class (Economy Class or Business Class). Update 3/27/2020: On March 25, Prime Minister Prayut Chan-o-cha declared a state of emergency, effective March 26, in order to reduce the spread of COVID-19 in Thailand. For Rapid anti-gen test: On the day of departure, please go first at 07:00am to the PCR center in Terminal 2. Enter your entire route if your trip includes transfers. This used to be 12 hours. Please bear in mind that waiting times at our Customer Contact Centre are long. An additional rapid test is no longer necessary for transfer passengers. Name and contact information of the institute or laboratory that conducted the test. The same goes for Flying Blue reward tickets. Make sure to check the health requirements of the airports you’re travelling to and from, and transferring in, and follow the instructions at the airport. Of course, we’re doing everything possible to assist you with your upcoming travel plans but waiting times at the KLM Customer Contact Centre might be long. Airport Transport Service Company will operate “Exclusive Bus for Foreign Arrivals” for people entering Japan from Narita airport as from 16th December, 2020. Currently selected country: Japan - 日本, Currently selected language: English, ESTA travel authorisation for travel to the United States, Passengers with an intellectual, developmental or sensory disability, Passengers with special medical requirements, Selected destinations for online reporting of delayed baggage, Travelling with liquid tax-free purchases, Check the website of the Dutch government to see the restrictions for travelling to and from the Netherlands, Check the website of the Dutch government to see more information on negative COVID-19 test results and test declarations, Please also visit our KLM TravelDoc tool to check entry restrictions and necessary documents, Japan Ministry of Health, Labourand Welfare, https://www.mhlw.go.jp/stf/seisakunitsuite/newpage_00020.html, https://www.narita-airport.jp/en/access/parking, https://www.kansai-airport.or.jp/en/access/parking, TeCOT (COVID-19 Testing Center for Overseas Travelers) website, Registered medical institution information, NARITA airport PCR Testing center website. Neither do we test people returning from countries for which the Dutch government has issued an orange or red travel advice. And in the event that a passenger does begin to show symptoms, all of our flights are equipped with special Corona-kits and our crew is trained in containment measures. Your purchased extra options are transferable to another date. Read more about the PCR tests and rapid tests on the website of the Dutch government . If you're departing from outside the EU or Schengen area, you also need to show a printed and signed negative test declaration. After you have been tested, please go to the KLM check-in counter in Terminal 1 and contact our KLM staff. Check the website of the Dutch government to see the restrictions for travelling to and from the Netherlands> , For information about other destinations, visit our KLM TravelDoc tool> . This also applies to passengers with a Dutch nationality, and passengers arriving at an airport in The Netherlands and continuing their trip without leaving the airport. As a frequent traveler with KLM, you trust us to not only take you where you need to go, but to do so safely, comfortably and responsibly. Your first and last name, as stated in your passport. This way, we can help those who have the most urgent needs first. Please contact us in order to change your travel dates when your negative PCR test comes in too late. For more details about wearing face masks, please check the most frequently asked questions. You can view the PCR or rapid test locations per country . These differ per country. Additional information about restrictions across Thailand can be found at the Ministry of Public Health’s Department of Disease Control COVID-19 website. However, we will try to process your refund as soon as possible after receiving your request. You will not have to pay a booking fee. For detailed information and conditions, please see the rebook and refund policies on this page. Additionally, you are strongly advised to self-quarantine for a period of 10 days. As of 2nd of February 2021, the Netherlands reinstated the entry ban for travelers with permanent residence in Japan. Check the website of the Dutch government to see the restrictions for travelling to and from the Netherlands , Check the website of the Dutch government to see more information on negative COVID-19 test results and test declarations , Please also visit our KLM TravelDoc tool to check entry restrictions and necessary documents , Upon arrival in Japan, please take into account that it is not allowed to take any form of public transportation (including regular taxi). • a negative PCR test result that was taken within 12 hours before boarding your flight to the Netherlands. You can. Please note that your entire booking will be cancelled once we’ve issued your travel voucher. Read more about travelling from and to The Netherlands on the website of the Dutch authorities> . TeCOT (COVID-19 Testing Center for Overseas Travelers) website Registered medical institution information We’re offering several rebooking and refund possibilities, please read below what applies to you. If the payment has been done via credit card, the refund procedure will be forwarded within the deadline to the credit card administrator. Check the confirmation e-mail you received after booking your flight. The Japanese government has tightened the restrictions on the number of people entering the country from March 8, 2021. If your original flight is scheduled further in the future, we would very much appreciate if you could contact us closer to this date. Press the down arrow key to interact with the calendar and select a date. The test has to be taken within 72 hours before arrival in the Netherlands and you must bring along a hard copy of this test result. Airport parking information   These procedures are designed to the highest standards and include both your personal space - tray tables, seat armrests and headrests, seatbelt buckles etc. Press the question mark key to get the keyboard shortcuts for changing dates. 5 days before arrival at Amsterdam Airport Schiphol 5 days before your arrival at Schiphol, you need to take a COVID-19 NAAT test at an accredited laboratory in … Thailand Medical News Issues Warnings About Usage Of Ivermectin As A Prophylaxis and Therapeutic Agent For Treating COVID-19 BREAKING! 16 of today’s new infections are Burmese migrant workers, 5 are imported cases from arrivees returning to Thailand.