Due to privacy laws, Flight Centre Travel Group can only discuss details or make changes/cancellations to a booking with a listed traveller, credit card holder or other authorised person. For Domestic Travel, you’ll need one of the following: (If you don't have any of these, please go to the Airline's website for further information on identification). To change a cruise booking made on our website please reply to us via your booking confirmation. Booking help In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres. It must be exactly as per your passport. 24/7 support for new bookings & enquiries . For our full Booking Terms and Conditions please. and select Online Check-in. For the most up-to-date information in relation to coronavirus and travel, please click here, To speak to a travel expert, make a new booking or enquiry call 133 133. https://www.commbank.com.au/personal/credit-cards/awards/program.html, https://www.my.commbank.com.au/netbank/Logon/Logon.aspx?dl=X863MRR41E, Check your email account for an itinerary, including spam/junk mail, Not all airlines allow pets to travel on their aircraft, please contact our partner Dogtainers for more information or, Please refer to the fare conditions provided on your itinerary or call Website Customer Support on. Find information on your journey and relevant services: Your current flight details; Report delayed baggage; Request a refund > Claim Agencies information. Attention! Forget browsing online! Some of the content on our website cannot be purchased online and can only be purchased in-store or over-the-phone. Cheap Flights, Holidays and Travel DealsFlight Centre is South Africa's leading travel retailer, offering cheap flights (domestic and international), holiday packages, cruises, ski holidays, last minute hotel deals, travel insurance and much more. See 'Can I change or cancel my booking?' Our Travel Agents can assist you with flights, vacation packages, cruises, tours, business travel, group travel and more! Some of the content on our website cannot be purchased online and can only be purchased in-store or over-the-phone. You can contact our Call Center at 0804 1 080808 or visit our live chat portal in our website www.citilink.co.id Passengers must arrive at the airport 3 hours earlier before their scheduled departure. Remember the price you find must be from an airline direct or an ATAS accredited travel retailer. Please contact our Website Customer Support team on 1300 733 867 if you would like to do this. In case of purchasing tickets from certain airlines that require a direct contact regarding your booking (e.g. Book now, pay later with Interest Free Holidays. I just had a baby, can I add them to my booking? It depends on the type of ticket you purchased. We'd love your feedback to improve your website experience. We pay our respect to Aboriginal and Torres Strait Islander Elders past, present and future, and support the continuation of cultural, spiritual and educational practices. If you haven't yet made a booking, please call our 24/7 Reservations Team on 133 133 and they'd be more than happy to book you both in. General. I have to cancel my booking due to an emergency. Please refer to Flight Centre Travel Group's Privacy Policy. We would have sent the itinerary to the email address you entered when making your booking. Please call our Customer Relations Department if you have a compliment, suggestion or complaint that is non-urgent or for any unresolved issues. When you are ready to re-book your travel, simply complete our online Change My Booking form by entering your Webjet Booking Reference Number, the email address used to make your booking and passenger surname. Call us on 133 133 anytime and we will be there on the other end of the line, ready to give you support, ensuring your holiday is perfect and stress free. A10412. This stunning resort is a real oasis of luxury in a far flung destination. You were sent an invoice in the original email with your itinerary, however if you no longer have this (or if it's incorrect) you can call our Website Customer Support team on 1300 733 867 and we can arrange a copy. If we can’t resolve the problem in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday. TigerAir and Jetstar (except Business Class Max Bundle) fares are non-refundable. My child is travelling alone, can I book them as an unaccompanied minor on your website? Booking cancellations and company updates. If you've received notification of a flight change and it's outside the office hours, call us in Australia on +61 2 8222 2439 *. You can make your flight related claims or share the experiences you get during your travels, your opinions and suggestions by visiting our feedback form. For more information, give us a call on 0800243544 or visit your nearest local store! Help . Request a Virgin Australia Conditional Credit If you booked before 20 April 2020 for travel until 30 September 2020 and you no longer wish to or are unable to travel Grievance Redressal. Prices are only guaranteed once your booking has been paid for in full by you. The Airline will require documentation (a comprehensive note from your doctor explaining your illness OR a Death Certificate) and will assess your claim from there. You're so organised...and we love that! We acknowledge the Traditional Owners of our Country throughout Australia and recognise their ongoing connection to lands, waters and communities. Otherwise, to make sure your enquiry is handled in a timely manner, please contact the correct Flight Centre team from the menu below. Please contact them between Monday - Friday (0930hrs - 1800hrs). It’s one of the benefits of booking with a person. All prices displayed are subject to availability and can be withdrawn or varied without notice. Anywhere you want to go, we can take you there. All prices displayed are subject to availability and can be withdrawn or varied without notice. Download & Installation guides "Only 2 aircraft in the hangar" - How to install additional content? Be the first to hear about exclusive discounted travel deals; and travel inspiration to help you plan your next getaway. It’s one of the benefits of booking with a person. Will I get my money back? I am travelling Internationally, will I need a Visa? In the event of a serious illness that prevents travel, or death of an immediate family member we can apply to the Airline for a refund. Due to the Covid -19 pandemic, this facility or feature may or may not be available till further notice. 0800 24 35 44 . You'll need to make sure you have your Airline Reference available which is located on your itinerary as per below: However, if for some reason this isn't working; please do not hesitate to call or Website Customer Support team on 1300 733 867 and they’ll reconfirm the details for you. For online booking change and cancellations requests, please call our Customer care team on 1300 733 867 or if outside Australia +61 7 3170 7886. Talk to our Travel Experts to find out how to take your dream holiday sooner. Please check the full Terms & Conditions on the product’s page for details of any additional charges that might apply. Can I change the origin and/or destination of my flight because I've changed my mind? Customer Centre: +1 800 862 8621 Reservations, Customer Service and Flying Club Opening hours: 7am - 12 midnight UK time (-5 Eastern, -8 Pacific) every day or text us any time on 97634 Time Table. If that’s you, make sure you're at the airport an additional hour earlier than normally required to check-in, hopefully you'll skip the queue due to being early! Safe travels little baby! Well that depends on where you’re off to! Book with us, knowing you’re getting the best advice from the best in the business. Once you have completed the form a Webjet Customer Service team member will access your airline credit and book the flights on your behalf, without charging any Webjet fees. if you're unsure how to find this) and go to the Airline's website (Google it!) Flight Centre has a range of specialist teams who are responsible for different areas. Cheap flights, holiday packages and tours from New Zealand's leading travel agents. Web Check-In. The free web chat can be found at the bottom of the page. Domestic Fares and Penalties. Does the name I book my flights under need to be the same as my passport? The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. Flight Centre Change fees:Domestic or Trans-Tasman: $30 per person, per bookingInternational: $75 per person, per booking If this has happened, it'’s best to call our Customer Care team on 1300 733 867 as soon as possible. Flights to Hawaii, Las Vegas, Mexico, Canada & more! Do you have a question about your booking or require further information? Woah, it's ok! Oh no, that’s quite the mix up! Contact Flight Centre for any of your travel related queries. Please also see 'Can I change or cancel my booking' to check the minimum Flight Centre fees that will apply when you make any change to your booking. Chat now Home | Help Centre Whether you seek further information on our products or need help with your booking, contact our dedicated eDreams customer service team Savings not available on all packages. I really want to bring my pet dog, King Sebastian IV, on my flight with me - can I add him to an existing booking? Contact Flight Centre Let us tailor-make your travel! for the minimum Flight Centre fees that will apply. We're so sorry! Please do not use an alias, nickname or abbreviation as this can result in you being denied boarding by the airline. *ˇNo online booking fee. To contact us during this time you can use one of the below options. What can I do next? *ˇNo online booking fee. Please keep in mind that some airlines will charge a fee to add an infant to your booking. Can someone else make changes to my booking on my behalf? Promoted articles. Wow your job sounds amazing! Fare Difference may apply. You can, but there will be a fee. Get in touch with our experienced Travel Consultants below – you can pick up the phone, email us, complete our online form or pop in store . Should your flight schedule change we will notify you via email or call the contact person listed in the booking, so there is no need to contact us to reconfirm your flights. © Flight Centre Travel Group Limited trading as Flight Centre ABN 25 003 377 188 ACN 003 377 188 ATAS - Travel Accredited No. Savings will vary based on origin/destination, length of trip, stay dates and selected travel supplier(s). 1-877-967-5302. Call 0877 40 50 00 or fill out the form below to enquire online with us today. Whether it's a simple question or emergency we are there with you 24/7. We are with you every step of the way. From there you should be able to see your baggage allowance or purchase extra if necessary. Prices are only guaranteed once your booking has been paid for in full by you. As for everyone else, you can use your Airline reference (see 'I'm leaving tomorrow and want to check that the flight is leaving as scheduled, how do I do this?' I just received a notification that my flight was changed/cancelled and it's completely unsuitable. Please call us on 1300 733 867 and we’ll provide you with an email address to send your documents through to. I entered my name incorrectly and have only just realised, can I fix it? We can assist you with using your credit. For online booking change and cancellations requests, please call our Customer care team on 1300 733 867 or if outside Australia +61 7 3170 7886. Then contact our dedicated customer service team who will be more than happy to help After you have booked your child to travel, you can call our team on 1300 733 867 and ask for them to add this request onto your booking; there will be a fee for doing so that varies for each airline. If you have any problems, you can call us on 1300 733 867 and we can check things over. Some tickets are more restrictive than others and therefore don't allow name changes and some do allow changes but most of the time for a fee. We pay our respect to Aboriginal and Torres Strait Islander Elders past, present and future, and support the continuation of cultural, spiritual and educational practices. Have your say. To confirm the baggage allowance and dimensions for your particular flight please refer to the airlines website detailed information. For more information on Passports please click here. Flight Centre's team of Emergency Travel Experts is available 24/7, 365 days a year to provide around-the-clock support for you. Gift Cards are unable to be redeemed online at this stage. Ryanair), check the messages sent from airline to your inbox and in case your flight is cancelled, follow the instructions you can find in the e-mails. Then pick up the phone and give us a call on 1300 733 867 because the extra 'n' may cause you to be denied boarding, yikes! It's paid off too, because you absolutely can check-in online! If urgent or you are travelling within 5 days please call: 1300 024 847, To change an accommodation booking made on our website call 1800 005 125, If calling outside of Australia: + 61 7 3083 6453, For all enquiries not related to travel, please contact our global head office based in Brisbane, Mail address: Level 13, 275 Grey St, South Brisbane, QLD, 4101 AUS, Please contact fcfoundation@flightcentre.com, Please contact us on hotels@flightcentre.com.au, Please contact us on tour_operators@flightcentre.com.au, Please contact us on media@flightcentre.com. All content and pricing displayed on our website is in AUD for cash forms of payment made for in-store or over-the-phone bookings; and payments via Poli for online bookings. I don't want to travel anymore, can I change the name of my ticket? Contact Flight Centre Canada by phone (1-877-967-5302), live chat, or enquiry form. Help us, help you. When you book with Flight Centre you are never alone. Paying a deposit does not guarantee the pricing you have been quoted. For our full Booking Terms and Conditions please. Unfortunately we're not able to book pets online. Can I use my Flight Centre Gift Voucher to book online? If the airline has cancelled your flight, we will notify you and keep you updated about the status of your case. Refunds that have been applied for with the airlines have an estimated 8-12 week processing time and will be refunded to the original payment method. Anywhere you want to go, we can take you there. How to download World Update III: United Kingdom & Ireland? What Identification is required for check-in? Jump to navigation. Based in Australia, this specialist team is available to help customers who have existing bookings and require urgent or emergency travel assistance anywhere in the world. Flight Centre is always available to take care of you if things change or go wrong while you’re travelling. Get a Quote . Air India domestic fares and penalties at a glance. The below Flight Centre fees will apply in addition to any Airline/Supplier fees. Free up your time and chat to our friendly Travel Consultants in-store, via Live Chat or over the phone – they’ll do all the legwork for you. Can I cancel? Oh no! For International Travel, you'll need the following: For more information on Visas please click here. Our Travel Experts love travel as much as you do. We all do - but you're one step ahead of the game because you’re trying to do something about it! All international travel including New Zealand requires a Passport with a minimum of 6 months validity from the date of your arrive back into Australia. This site will have all of the information you need if you're an Australian Passport holder, if you're not an Australian Passport holder, or are unsure of the terms of your dual citizenship – contact your Consulate/Embassy to check your specific requirements. Please call our reservations team on 133 133 or visit your local store to book. To file a claim, please send an email screen shots of the cheaper flights you found to our team at pricedropprotection@flightcentre.com.au. No shoe shall be left behind! Chat with us for other changes like passenger details and route changes to avoid a Change Fee within one hour of booking. How do I book using my Commonwealth Bank Awards points? Furthermore, you can make a baggage related claim (lost, missing, damaged, delayed,etc..) in our online claim form here. A deposit will secure your booking / seat, however prices quoted may change if you do not make the final payment by your payment deadline. The answer is yes, you'll just need to call our Website Customer Support team on 1300 733 867 and they’ll take care of this for you. Please check the full Terms & Conditions on the product’s page for details of any additional charges that might apply. Flight Centre's team of Emergency Travel Experts is available 24/7, 365 days a year to provide around-the-clock support for you. You can make a further appeal to our Appellate Authority, Ms. Vida D'Souza at [email protected]. We take privacy and security of your booking very seriously. Photo ID issued by an Australian State Government or the Australian Federal Government eg 18+ Card, A passport with at least 6 months validity from your scheduled return date, For general information on airline baggage. How much are they? The world has started to reopen and now – more than ever – we're here to help you navigate it, and the changes COVID-19 has made to travel. Customers can call our call centre if they need to speak to an adviser although the call volumes are higher than usual at present. In compliance with The Civil Aviation Requirements, if you are not satisfied with our response and wish to escalate your concerns, please contact our Nodal Officer, Ms. Nehha Bora at [email protected]. I'm leaving tomorrow and want to check that the flight is leaving as scheduled, how do I do this? 0800 24 35 44 . Call 1800 117 747 (Monday to Friday 9:00am - 5:00pm), Email: customer.relations@flightcentre.com.au. Some airfares or services (and all online bookings) must be paid for in full at the time of booking. I really hate waiting in lines, can I check-in online instead of at the kiosk? The below Flight Centre fees will apply in addition to any Airline/Supplier fees. Please call Website Customer Support on 1300 733 867 to discuss what we can do. Flight Centre Change fees:Domestic or Trans-Tasman: $30 per person, per bookingInternational: $75 per person, per booking, Flight Centre Cancellation fees:Domestic or Trans-Tasman: $50 per person, per bookingInternational: $300 per person, per booking. Book or enquire today with our lowest airfare guarantee. To launch the page, simply press the LIVE CHAT button, and you will be directed to the next available customer service agent. We acknowledge the Traditional Owners of our Country throughout Australia and recognise their ongoing connection to lands, waters and communities. Well that's providing you're not an infant (if you are, you're a genius! Some airfares or services (and all online bookings) must be paid for in full at the time of booking. Alternatively, if you already have an existing booking, please call the Airline directly to get that precious pooch his seat on the plane! Information on travel and restrictions. Let one of our travel consultants help you plan and book your travel. © Flight Centre Travel Group Limited trading as Flight Centre ABN 25 003 377 188 ACN 003 377 188 ATAS - Travel Accredited No. We’re the biggest travel agency south of the equator with access to destinations right around the world. A10412. Paying a deposit does not guarantee the pricing you have been quoted. If you are calling outside your store's standard operating hours, and are travelling in the next 48 hours, please contact our Emergency Assistance team: 1300 131 600 or if outside of Australia +61 7 3170 7840, To change a flight booking made on our website call 1300 733 867, If calling outside of Australia: + 61 7 3083 6596. Our Travel Experts love travel as much as you do. We understand these times can be stressful and will do our best to assist you. Flight delay, cancellation or lost baggage? We’re the biggest travel agency south of the equator with access to destinations right around the world. Book now, pay later with Interest Free Holidays. For Free Flight or 100% Off Flight deals, package savings is greater than or equal to the current cost of one component, when both are priced separately. Contact the store where you made your booking. Book your seat and meal preferences. I have encountered an error or have an error message on my screen, what should I do? Take an idyllic tropical beach on a remote granite island, throw in the top notch service of a classic hotel chain such as Raffles and you get the five star tranquillity of the Raffles Praslin. We can assist you with using your credit. Be the first to hear about exclusive discounted travel deals; and travel inspiration to help you plan your next getaway. Whether you’re travelling overseas or in Australia, we’re just a phone call away. If it's not in your Inbox or Junk folder, just call us on 1300 733 867 and we'll sort the rest out! For the most up-to-date information in relation to coronavirus and travel, please click here. Check in online to avoid last minute delays. Well that’s easy – all you have to do is go to the Airline's website that you're travelling with and use the Airline reference located on your itinerary to 'manage your booking'. The best thing to do is check the Smartraveller website. Any varying payment fees (such as credit and debit card surcharges) which might apply will be included and displayed in the price breakdown once your payment method has been selected. In the event that they do allow changes, please refer to 'Can I change or cancel my booking?' It's best to give our Website Customer Support team a call on 1300 733 867 to discuss this further. Have your say. I'm travelling with over 50 pairs of shoes and don’t know if I need to purchase more baggage, where can I find out what my baggage allowance is? For all general enquiries, please contact 133 133. If your flight was booked online, we have a team who can seek out alternative options with the Airline. My itinerary didn't come through and I’m freaking out! for the breakdown of our Flight Centre fees that will be charged in addition to the airline/supplier fees. Yes. Raffles Praslin Seychelles 5* 7 nights from £2,875 pp (including flights) Save £2,000 0 days from £2,875 pp. Help us, help you. Now, the easiest way to do this is directly through the Airline's website, in their ‘Manage my booking' section. I booked with Jetstar/TigerAir but will not be flying anymore. Absolutely! Book flights, vacation packages, tours, and cruises with Flight Centre. All content and pricing displayed on our website is in AUD for cash forms of payment made for in-store or over-the-phone bookings; and payments via Poli for online bookings. If you'd like to know more about the fees and book over the phone, please contact our reservations department on 133 133. How do I file a price drop protection claim on my Captain's Package add-on? You may be able to change your flights to another day (fees will apply). Use our store finder for contact information. (First installation or reinstallation) Can I choose or change the installation path? A deposit will secure your booking / seat, however prices quoted may change if you do not make the final payment by your payment deadline. If you made your booking within the last hour and need to change your flight times or date, go to Manage booking to avoid fees. Email Us. Talk to our Travel Experts to find out how to take your dream holiday sooner. When do you charge merchant fees? Microsoft Flight Simulator. Then follow the prompts and you’ll never wait in line again! No - unaccompanied minors cannot be booked through our website as there is paperwork that needs to be completed. ), child, passenger requiring special assistance or an unaccompanied minor. Book with us, knowing you’re getting the best advice from the best in the business. Booking cancellations and company updates. We'd love your feedback to improve your website experience. Due to the impact of Coronavirus and the safety of our staff we are working remotely to support your enquiries regarding your travel package. TRAVEL RESOURCE HUB COVID19 TRAVEL MAP. I travelled to Singapore for work and my boss needs an invoice detailing my flight costs, how can I get one? Wow, congratulations! Any varying payment fees (such as credit and debit card surcharges) which might apply will be included and displayed in the price breakdown once your payment method has been selected. To access the free TUI live chat service click on the image below Some other useful links for Tui are as follows. easyJet is a digital airline and the easiest and cheapest way for you to book or make changes to your booking is online or via our mobile app. Claim Agencies etc. At least... not an airport check-in counter line. For details see: One-Hour Quick Fix Some airfares do not allow changes to the flight routing, but we'll see what options are available to you. Cancel and rebook online. Flight Centre is always available to take care of you if things change or go wrong while you’re travelling. To redeem online go to: NetBank > Awards Website > Redeem Travel, Read more about the Commbank Awards Program: https://www.commbank.com.au/personal/credit-cards/awards/program.html, NetBank: https://www.my.commbank.com.au/netbank/Logon/Logon.aspx?dl=X863MRR41E.