To buy some time, try asking him what kind of date he has in mind. For more advice, including how to say no to a date, read on. you can answer "Well, that's a big question. By signing up you are agreeing to receive emails according to our privacy policy. So we started using the 5 Whys principle to dig deeper into customer feedback. Even if this person is a busy member of upper management, they would likely prefer that you focused on serving the customer quickly rather than bumbling around attempting to figure things out on your own. Don't agree to anything that makes you uncomfortable, and remember: it's okay to tell a guy that you need time to think about it. The first one is that you aren’t put into an awkward situation, and the other is that you’re able to effectively serve a customer by directly focusing on their needs. There are two different ways to redirect when you’re not sure how to properly help a customer. They may frame a question in a confusing way, leaving you to believe you don’t know how to answer it, or even worse, that you don’t have the faintest idea what they’re talking about. wikiHow is where trusted research and expert knowledge come together. If you can, you should first attempt to redirect them to a different issue. You don't need to get the details before you say yes. For example, if a service costs $1,200 and the customer wants a $200 discount, add another service valued at $200 and keep the overall price at $1,200. If someone that you're not interested in asks you out over a text message, email, or instant messaging, it can be tempting to put off responding to him. Give him a small peck on the cheek to show you mean it. You don't need to explain your thought process, especially if had major qualms about going out with this guy. Can we keep our friendship how it is?". By using our site, you agree to our. A customer would much rather hear “let me check on that for you” or “I want to do a little more research on that for you” than something you’ve made up on the spot. The point isn't the event – it's that this guy wants to spend time with you. Your customer asks to use a coupon that is from a third-party website. Not like hearing the word no 2. If their question is layered or multi-faceted (or if they have a wealth of questions), answer what you can. After the process is over, we will send the login details to your mailbox. Until they tell you what’s going on you’re going to be left in the dark. A partial immediate answer is always better than a look of confusion and some stumbling around. In one instance, a substantial feature request was implemented only to turn out that the functionality the customer wanted could be achieved by making a minor change to an existing feature in the platform. Alternatively, if a customer asks for a discounted hourly rate, ask for a commitment of X hours. Don't be mean about it, and don't insult him. Because…. Say, "I'd love to go to the movie with you, but I'm going to a friend's birthday party on Friday night. ", absolutely "No. References. http://www.doncrawley.com Sometimes, customer and end users ask questions to which we don't know the answer. Ask further questions if you need to. 5. But this doesn’t mean you can’t give out any discounts. 29. Last Updated: July 16, 2019 Also, don't give him the silent treatment, and hope he gets the point. You don't need to get the details before you say yes. The desire to get your facts straight before you help them doesn’t make you appear incompetent – it shows them that you care. Do not ignore someone because they are not your customer. Do not compromise. I understand you wanted To speak to me about some service issues. Every dollar contributed enables us to keep providing high-quality how-to help to people like you. If that’s the case, you can simply inform them that they can seek the answer from the appropriate authority. This guy might be the first one to ask you out, but he won't be the last. Don’t fault yourself for not being a know it all. If you can, run and get someone you know for sure will be able to help. You’ll appear knowledgeable, even if you need to do some fact checking or bring in another employee to handle the rest of the questions. Figure out whether he is going to pick you up, or whether he plans to meet you there. If you don't get the message "Pipe down and do what I tell you - and nothing else!" Alternative options: ➤ Whenever possible, take the question to completion in the same channel your customer began it in. Find out if it's a group event or just the two of you. This is especially important if he asks you out via text, email, or instant messaging: if you don't reply, he will have nothing to do but speculate! Safety excuse: For ones who come behind you for your … is always a confidence boost. You’re not a subpar employee if you don’t know every last minuscule detail about a specific thing. They’d rather hear that you want to take your time to research the proper answer to a complicated question than send them off to someone else or give up on them. Tell him, "I like you, but I want to get to know you better before I commit to a relationship. Whether it’s through a momentary lapse in memory or an obscure query throwing you off guard, a customer has asked you something and you’re not prepared to deliver a satisfactory answer immediately. Instead, you need to ask for something in return. They take comfort in knowing that if they approach an employee with their questions and concerns that everything will be resolved immediately. You are looking for customers that are asking about your customer service, features, speed, reliability, vision, and more. Demand that you comply with the request 4. If the questions they’re asking aren’t necessarily relevant to the help they need, you shouldn’t feel ashamed that you aren’t sure how to answer them. Absolutely thrilled and enthusiastic about providing the best customer care possible, Evie might often be found online, sharing her management and customer relations tips with other experts. You will gather context and vital information about their query. But with the arrival of COVID-19, the stakes are higher than ever.