We also have CQUIN (Commissioning for quality and innovation) schemes in community health services and Blackpool Teaching Hospital around patient experience in ‘real time’. Address: Newton Drive Health Centre Newton Drive Blackpool FY3 8NX. The Complaints Manager Stockport CCG 4th Floor, Stopford House Stockport, SK1 3XE: Telephone: 0161 426 9900, Option 1: Email: stoccg.contactus@nhs.net: Complaints about GP’s, dentists, pharmacists or opticians. Albert Road/South King Street. Please note: Your feedback is important to us and we aim to respond to you as quickly as we can but it may take up to five working days for us to get back to you. Along with NHS Blackburn with Darwen CCG and NHS Blackpool CCG they are part of Healthier Lancashire and South Cumbria (also known as Lancashire and South Cumbria Integrated Care System). Have you got a query, complaint, compliment or idea about health and care in halton and Warrington? Talbot Road Blackpool FY1 3AH. View map. CCG News; Blogs; Videos; Contact Us. What happens when we receive your complaint . If you wish to make a comment or complaint regarding our services please visit our Comments, compliments and complaints page for more information. This is to allow providers to concentrate on front-line duties and responsiveness to coronavirus (COVID-19) as well as support the roll out of the vaccination programme. Shared last week About: Stonyhill Medical Practice "Great service " STORY HAS A RESPONSE. NHS England. Find out your bin collection day, report a missed bin or order a garden waste bin collection. 4 Complaints about NHS organisations in England: Quarter 1 2019-20 1These are complaints coded as resolutions on our system.The resolution cases included in our initial checks data in our main report also include cases we were able to close without the need for an investigation at step one. About us. Contact Details. If you are struggling to make your views heard about any health or social care issue such as the service you receive from your doctor, dentist, hospital, carer or social worker - or if you are thinking about making a complaint about any health or social care issue - free advocacy services may be able to support and help you to make sure that your views are heard. Complaints and Concerns; Media Enquiries; Freedom of Information (FOI) COVID-19 Vaccine Information. I have made a complaint to DHSC regarding the national accessibility to companies that are registered in one county and have support teams nationwide. Blackpool CCG - NHS England N. N. Commissioning for Value. For more information, see our … Complaints and comments (local customer care team) PALS (Patient advice and liaison service) LINks (Local Involvement Network) Community Group Engagement. Our investigation found that Blackpool Clinical Commissioning Group (CCG) and Fylde and Wyre CCG (the CCGs) had not ensured that patients were being offered choice or that patient choice was being publicised and promoted. Get in Touch. Like other areas of the country, we are still experiencing some IT problems as a result of the ransomware cyber attack which began on Friday. Compliments. Your complaint must be … Freedom of Information for CCG. Book your COVID-19 vaccine now. Please let us have your feedback on any issues relating to health care services in Croydon. Latest stories; Latest responses; Latest changes; Story Progress Activity "never get to see a doctor" NEW STORY. The CCG’s complaints, compliments and concerns Policy provides details on how we will deal with complaints and concerns raised by members of the public and patients in usual circumstances. For advice and support on the use of health services, our Patient Advice Liaison Service (PALS) and complaints about health and care services. Patient Participation … If your complaint is detailed or complex, please write it down so we can be sure that we understand all of your concerns and send to the address provided at the bottom of this page. Equality and Inclusion. It’s Time to Get Your Flu Jab. 5.3 Blackpool CCG Extensive Care and Enhanced Primary Care Update Executive Summary The Fylde Coast New Models of Care Vanguard has two major elements: 1. NHS Wirral CCG Governing Body meetings (Please scroll down for papers and agendas) Governing Body meetings for NHS Wirral Clinical Commissioning Group are held in public. Contact the dental surgery's practice manager with details of your complaint. In Blackpool, Spire operates Spire Fylde Coast Hospital, a 39-bed hospital, Information on Blackpool Council services, it's councillors, how to report issues such as fly-tipping, potholes, antisocial behaviour, street cleaning or litter. This is a partnership of different organisations working together to improve services for the 1.7 million people in Lancashire and South Cumbria, helping them to live longer, healthier lives. For more information on making a complaint click here. The CCG’s public reception is located at Townside Primary Care Centre, 1 Knowsley Place, Knowsley Street, Bury, BL9 0SN. Our customer care team offers information, advice and support, as well as using patients’ comments to make local healthcare services more effective. You can complain in writing, by email or by speaking to someone. Comments, Compliments and Complaints NHS East Lancashire CCG is committed to providing the best possible service at all times. Feedback and complaints. Blackpool CCG - NHS England This pack contains data across a range of mental health and dementia services. Coronavirus Guidance for Primary Care. NHS Blackpool CCG: 00R; NHS Bolton CCG: 00T; NHS Bradford District and Craven CCG: 36J (former CCGs: NHS Airedale, Wharfedale and Craven CCG, NHS Bradford City CCG and NHS Bradford Districts CCG) NHS Brent CCG: 07P; NHS Brighton and Hove CCG: 09D; NHS Bristol, North Somerset and South Gloucestershire CCG: 15C; NHS Buckinghamshire CCG: 14Y; NHS Bury CCG: 00V; C. NHS Calderdale CCG… Healthcare watchdog Monitor has accepted the changes that NHS Blackpool Clinical Commissioning Group (Blackpool CCG) has made following a complaint made by private hospital operator Spire Healthcare. Are you aged 56 or over? Or you can complain to the organisation in charge. 8. Search eg Leeds General Infirmary, Cardiology, Heart Surgery. 01204 462022. Complaints Procedure Patient Leaflet August 2019 . The majority live in the districts of Fylde and Wyre, with the remaining patients mainly coming from Blackpool and some from Lancaster. Equality Delivery System; Equality and Inclusion Published Reports; Modern Day Slavery Act 2015; Workforce Race Equality Standard (WRES) Fair Processing Notice; Governing Body Meetings. Governing body meeting dates for 2021. OFFICIAL. I was asked to join a meeting today where the DHSC, NHS, ADAS, LGA, HCA were all trying to find a solution to this problem. You can also contact reception for this information. Halton Warrington CCG. 1.10. NHS Fylde & Wyre CCG is made up of 19 GP practices, who care for almost 179,000 patients (June 2020). 1.9. Hands Face Space Dementia. NHS Blackburn with Darwen CCG Just another Sites site. We are part ofNHS Blackpool CCG. On 3 February 2021, NHS England and NHS Improvement acknowledged that NHS providers may take longer than usual to investigate and respond to complaints. Deaf British Sign Language (BSL) users can contact us between 09:00-17:00 Monday- Friday through the Video Relay Service (VRS) ‘SignLive’. NHS Blackpool CCG.January 2017. Other council offices Number One, Bickerstaffe Square. Spire provides healthcare services to both NHS and private patients, with 39 hospitals across the UK. Enhanced Primary Care The purpose of this narrative is to update on progress. 111 is the NHS non-emergency number. NHS complaints response times. Tell us about your experience – good or bad, we want to know NHS 111. Extensive Care 2. Comments, compliments and complaints. Book appointment. Compliments and Complaints. These schemes will be developed going forward. We can only investigate a complaint where we are satisfied that the complainant has sufficient interest in the arrangement that the complaint relates to. NHS Chorley and South Ribble CCG,CSR CCG,NHS Greater Preston CCG, GP CCG by people living in the NHS Blackpool CCG area Search within results. .....Percentage of people in the CCG population of people who report being in bad .....recovery following discharge from secondary mental health care. This is an update for patients and the public from Blackpool Teaching Hospitals NHS Foundation Trust, NHS Blackpool Clinical Commissioning Group (CCG) and NHS Fylde and Wyre CCG in relation to the recent ransomware cyber attack. Monitor opened an investigation on 10 October 2013, after Spire claimed that patients were being “directed away from Spire Fylde Coast Hospital to Blackpool Teaching Hospitals NHS … Advocacy Services. Gateway ref: 06345. Telephone: Tel: 01253 955717. General Feedback. Comments, Complaints & Suggestions; Newton Drive Health Centre Search conditions, symptoms, medicines Search. Home. 01204 462023 . You can email us at getinvolved@croydonccg.nhs.uk.. You can also complete our Feedback form at any time.. 9th March - MS Teams; March Governing Body Meeting Monitor opened an investigation on 10 October 2013, after Spire claimed that patients were being “directed away from Spire Fylde Coast Hospital to Blackpool Teaching Hospitals NHS … Bolccg.complaints@nhs.net. It's fast, easy and free. If you wish to make a complaint please view this document on how to do so. Healthcare watchdog Monitor has accepted the changes that NHS Blackpool Clinical Commissioning Group (Blackpool CCG) has made following a complaint made by private hospital operator Spire Healthcare. On 25 September 2014, we published a report of our investigation into a complaint brought by Spire Healthcare Limited (Spire). The registered population is relatively evenly split between females (50.8%) and males (49.2%). Simply download the SignLive app, register your details, and search for NHS Brighton and Hove in the Community Directory.. Since the committee were last updated a Value Proposition (attached as Appendix A to the report) has been submitted to NHS England. CQC . Bolccg.quality-team@nhs.net. Book appointment. Make a complaint about an NHS service. If you wish to make a complaint about a dentist or dental practice, try to resolve it directly with them first. You can complain to a member of staff at the NHS service you went to, such as a GP surgery or hospital. The CCG does not commission primary care. Where to Look pack. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. … Information About Receiving Your Vaccine. ..... explore local reasons for this - for example, hard to reach groups in the population.69. Tell us what your expectations are and your desired outcome (we will ask you about this when we acknowledge your complaint). Help the NHS, Support our Population, Save Lives.