Note that the weaker you make it — you’re busy that night; you’re engaged at the moment — the less potency it will have, and you’ll just have to have the talk all over again. If OP is a sales rep she might be on the road a lot and then it would make sense for clients to contact her via her cell phone. Put your personal touch on each one. And if he doesn’t know your in a relationship, maybe casually bring up the fiance/wedding. I tried really hard to disengage from the flirting- but I had to maintain a friendly working relationship. It sounds like so far the mistakes have been made involve extremely poor communication if you don’t want to go dancing with this guy. It would be naive to actually respond with your personal opinion about the client's attractiveness, as the therapist's opinion is ultimately unimportant or irrelevant. We got an emergency email from reader K, who is getting a bit uncomfortable with a prospective customer and his unwanted sexual advances at work — the client asked her out! During intermittent conversation with a prospective client I mentioned I am a dancer, he mentioned he used to take dance classes. when I changed my last name to his very distinctive last name and could no longer hide it. What are some ways I take on more responsibility?”This is, perhaps, the easiest comment to give an employee who hasn’t done anything poorly—but who hasn’t necessarily done anything to stand out either, and it’s not very helpful. It will guide you on which tactics to use to persuade your client to stay. 4. But I didn’t end up telling my co-workers until after we got married, i.e. Ultimately "please stay" is what to say to any client who is leaving, just don't ask them until you've done your homework and can give them a good reason not to leave. Before getting into how to explain to a client that they’re wrong, ask yourself, “Is the client wrong to begin with?” Just because you don’t approve of the direction they’re taking or of a request they’ve made doesn’t necessarily mean it is not a step in the right direction for the project. Yes, templates let you set-it-and-forget-it. I can’t emphasize this one enough. I think my staffer is gonna quit and I’m screwed. As long as you have clearly communicated to the client upfront how you manage the revisions, you have a basis for calling a stop to their endless revisions. How do you feel about “you guys” in work meetings? The KAM Club is a new private learning community helping busy account managers get results. This is why, regardless of how you learn your client wants to leave, do not jump into panic-mode and start offering solutions before you've thought them through. Managing expectations on price will reduce the chance of sticker shock and a stinging no based on price. I don’t want to lose the project (he owns 3 properties that he wants [physical product that attaches to buildings] on), but of course, I am also happily engaged, and not interested in dancing with strangers… all other conversations with him have been appropriate. Just no. After logging in you can close it and return to this page. Beware of this strategy. As you’ll see below in an email exchange between myself and a prospect (who’s now my client), they have different reasons why they might not respond. Have things changed in your business where an alternative product or service could generate greater value? Use hindsight and the insights from your client as an opportunity to change things for the better. Ask for more time than you think you need, that way you can send a polished final project. Go through your portfolio with a fine-tooth comb. Have you made promises for things to get better that hasn't delivered results? It might not be necessary in your industry, but half of my clients and several opposing counsel have my cell phone number because I am frequently out of the office and they sometimes need to contact me on weekends or in the evenings (both for emergencies and because we are in different time zones). I understand the need to be connected and get quick responses as well as provide a low barrier of communication for potential clients, but it’s a slippery slope for me. How would you respond to getting asked out by a client, and what do you think Reader K should say in this circumstance?