forefront of implementing work for home policies, with 90% of our office However, lookfantastic is constantly monitoring the situation (and any official advice issued in connection with the same) and lookfantastic is taking sensible measures to protect customers and staff. Sometimes things can go wrong but don’t worry, as we can help. We will then send an email to update you as to the action that has been taken and any expected time frames. There is currently no impact to our delivery services at The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive. We hope that you understand and appreciate the measures Do I need to order the Beauty Box every month? Will I get charged for postage each time? guidelines. Otherwise you'll need to enter the details manually. Please log into your lookfantastic account, go to the Beauty Box section of the website and select the product/box in which you would like to leave a review. If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account. If the code doesn’t work then you'll need to check that you're not trying to use more than one offer and none of the items are on our exclusions list. It is therefore possible that the missing item may be on a separate shipment. our customers. delivery service which means that you won’t be required to sign for any parcel Exclusive offers and discounts available only to Beauty Box subscribers. It's best to refer to our Returns Policy to find out how. There is currently no impact to our delivery services at Get in touch with them now via the 'Still need help?' What do I do if I’ve received the same box twice? You can choose to cancel individual items or the whole order. I have forgotten my password. You can rest assured that shopping with lookfantastic is safe. section (below). Please send us a message via the 'Still need help?' Sign up to our emails for VIP offers and new product alerts. Our Customer Care Team are available Monday-Sunday: 9am-5pm. There are currently no items in your basket. This also have strict safeguarding measures in place across each of manufacturing our priority. Unfortunately, not once your subscription has ended - you will need to re-purchase a new Beauty Box subscription. We are introducing All items ordered with lookfantastic depend upon availability. We take pride in our products so we're sorry to hear you've received your order damaged. Which Jo Malone London Scent Is Best For Me? As long as you have a valid email address, then you can head over to our sign up page to get in on all the beauty action. We also recommend checking funds in the account. If you want to add new payment details then you'll need to do this at the checkout stage. Add your discount code into this box and click 'Add' to apply the discount. section (below). Our site is fully secured with the latest SSL encryption to protect your personal data and give you extra peace of mind. We'll send you an email as soon as the order is on its way. Lookfantastic Si impegna affinche’ abbiate tutte le informazioni necessiare, pertanto vi abbiamo fornito le seguenti FAQs per rispondere a tutte le vostre domande. If you still need help or have any further questions then our Customer Service team is on hand to help. WLY*completesave.co.uk on a. statement refers to the Complete Savings membership fee. It is therefore possible that the missing item may be on a separate shipment. impact to you. For any subsequent boxes, your subscription will revert back to full price. You will have until 31/01/21 to return any clothing, bundles or festive ranges placed between 31/10/20-24/12/20. To speed the process up, it'd really help if you could find the information below before contacting us, don’t worry if you can't though, we can help once you get in touch. Log-in to your account to begin browsing our range. If the order has been sent tracked then you'll be able to click through to track it from your account. If it fails, this is because the order is getting ready to be sent. Due to unprecedented demand and ensuring our staff Click to shop *Exclusions apply. Buy the very best products online at lookfantastic. Help Centre; CENTRO DE AYUDA ¿Qué podemos hacer por ti? How do I earn lookfantastic Referral Credits? Get in touch with them now via the 'Still need help?' We try not to make things complicated for you, log-into your account to contact our Customer Service team and they'll do the rest. Please double check the email you have entered! Site Navigation - use tab or left/right arrows to navigate, use down arrows to open sub menus where available, press escape key to return to top level. allow us to offer early detection of elevated body Why am I being charged for more than the products in my cart? There’s no better time to feel your most beautiful, happy self. How do I register to receive special offers? Please note: your subscription has to be in the basket in order for you to check where this can be sent to. We have made all necessary changes to ensure any Why can I see a transaction pending in my PayPal account? always, if you have any additional questions then please contact our Customer Service section (below) and they’ll do the rest. We aim to dispatch on the 1st working day of every month and you will receive your Beauty Box each month until you stop your subscription. You can choose to cancel individual items or the whole order. Seleciona um tópico. What do I do if I have not received my order? To arrange your return please log-in to your account and contact our Customer Service team. If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. If your order will be shipped to one of the following states, it will include a sales tax charge. based colleagues working from home ahead of recent Government requests for If you still need help, then you can send our Customer Service team a message via the 'Still need help?' operate as normal. We'll send you an email within an hour to let you know if the cancellation worked. Have you checked for any delivery cards? wir hoffen, dass sie hier alle antworten finden, die sie suchen. I have less than 6 products, what should I do? We also recommend checking funds in the account. To get the order back to us safely please contact our Customer Service team via the 'Still need help?' Search Help Centre. If you've done all that and still can't fix the problem then please contact our Customer Service team who’d be happy to help via the 'Still need help?' Please be assured that all our carriers are following the As section (below). You can subscribe to the lookfantastic Beauty Box on a 1 month, 3 month, 6 month or 12 month basis. advice and guidelines from the government and that the safety of everyone is section (below). Help Centre 메인 컨텐츠로 보기 kr - KRW ... Help 11만 3천원 이상 구매시 무료 트래킹 배송! What should I do? Lookfantastic is toegewijd om ervoor te zorgen dat u alle nodige informatie heeft en zo hebben we onderstaande FAQ’s ter beschikking gesteld om alle mogelijk vragen die u heeft te beantwoorden. Check everything is correct and you're good to go. However, lookfantastic is constantly monitoring the situation (and any official advice issued in connection with the same) and lookfantastic is taking sensible measures to protect customers and staff. We’re fully compliant with the data protection act so we care about keeping your details secure. To do this go to ‘My Account’ and then select the ’Subscription’ option to see features available. All our delivery options can be found on our Delivery Information page. For further information, or questions please contact our Customer Service team who will be able to resolve any issues via the 'Still need help?' For detail about the competition prize for that month’s box can be found on the Beauty Box product description. lookfantastic Customer Service Department. section (below). If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change. Where can the lookfantastic Beauty Box be shipped to? What additional safety measures do you have at your warehouses? We'll send you an email within an hour to let you know if the cancellation worked. Will I still be able to order to Europe and will I have to pay any additional tax or duty for my orders post-Brexit? In addition, we are taking extra precautions on reducing any touch and transmission points throughout all lookfantastic premises and workplaces. Brexit. Please note that we do not refund postage costs for the return of an unwanted item or order. Select the one that you want and you'll be provided with all the details you need about that order. Please refer to our returns policy page for more information. Help Centre; Centro de Ajuda. For any products shipping from the UK to addresses in the EU, tax and duties will be settled on your behalf with our courier, so there is no cost to you. that have been implemented are to protect you and ensure we can continue If not please feel free to contact us via: EMAIL: The best way to contact us is via our message centre within my account (please note, you will need to login before you can send a message). other company has taken this measure. Help Lookfantastic Japan. Your dispatch confirmation email will list the items that have been sent. Please contact our customer service team through your online account for them to investigate this. You can select your preferred payment method at checkout. We are adhering to UK Government guidelines and supporting employees who need to self-isolate for 7 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough. It's easy to make changes to your details, whether it's your payment information, password or address book. A way to try before you buy, an exclusive experience for expensive premium brands. section (below). In order to do this we ask that you contact us through your account using the online message centre. Yes, your delivery address is chosen at the checkout stage. We'll automatically sign you up when you register so that we can make sure you're in the know regarding all our special offers. Everyone at Lookfantastic would like to wish you a Merry Christmas. temperatures which may indicate the presence of a fever,via Please have a look through here to answer any questions you may have. Earn $10  for every successful referral and your friends will get a 15% discount! We have the best Help Centre range online. Please send us a message via the 'Still need help?' supermarkets, increasing their own safety while reducing the strain on Select the one that you want and you'll be provided with all the details you need about that order. Please send us a message via the 'Still need help?' section (below) in order for them to resolve this issue. Why is it on the website? I have received a damaged item. This innovative equipment will What should I do? Here at Lookfantastic Hong Kong, we aim to provide an outstanding level of service and always exceed your expectations. You have 14 days to cancel your subscription. Are my personal details safe if I create an account? As some customers may have experienced in the past, we We'll send you an email as soon as your order is on its way. The chance to try exclusive brands before they launch on lookfantastic. You will find this option at the bottom of the product page. There is an item missing from my order. Som alltid, om du har några ytterligare frågor, vänligen kontakta vår kundtjänst så hjälper vi dig gärna. Once you've logged in you'll see each individual order that you've placed with us. What are the cut off dates to receive this month’s box? We want all of our customers to enjoy their products so if you're not happy with your order then you can send it back to us. If you can't cancel then you can send the item back to us. have multiple dispatch locations across the globe to enable us to provide you We'll also send you a dispatch email as soon as your order is on the way. Our Delivery Information page can tell you the timeframes associated with our different delivery options alongside their costs. You can contact them via the 'Still need help?' As we take fraud very seriously, you will face validation and authorization by us and the card issuer. The All lookfantastic employees have received additional education and training on hand hygiene and we have deployed additional hand sanitisers throughout all workplaces. precautionary measures to ensure the health and wellbeing of their drivers and However, lookfantastic is constantly monitoring the situation (and any official advice issued in connection with the same) and lookfantastic is taking sensible measures to protect customers and staff. The worth value of our monthly Beauty Box will NEVER fall below £50! Your order will automatically default to any saved addresses but you can choose to add a new one by clicking 'Add a new address'. section (below). We hope that you understand and appreciate the measures If you receive an email detailing a payment problem against your subscription, please log into the My Account area and check or update your payment information that you have provided us. section (below). you have all the information you need and we have provided the FAQs below to 7,000 workforce since mid-Jan this year. What do I do if I have not received my order? In addition, we are taking extra precautions on reducing any touch and transmission points throughout all lookfantastic premises and workplaces. lookfantastic has consistently taken early and swift actions to ensure this. Other measures include providing our Det er utrolig enkelt å bestille skjønnhetsprodukter hos oss. Any order placed for delivery outside of the UK could result in custom charges or import duties. Our Customer Service team is always on hand to provide support and guidance. Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order. Use the + button to stock-up on your favourite items, or the – button if you've selected too many. Všeobecné informacie Po odchode Spojeného kráľovstva z Európskej Únie od 1. Yes, your delivery address is chosen at the checkout stage. What measures are lookfantastic taking to protect customers from COVID-19? You'll need to click on the item and choose the cancel option. Jak můžeme pomoci? You can stop these emails by logging into your account and selecting the 'Email Preferences' option. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. We suggest you review the WHO website for latest advice in this regard. 7,000 workforce since mid-Jan this year. If you have any problems entering the code then you can contact our Customer Service team via the 'Still need help?' Log-in to your account and click 'View Details' in the 'Your Referrals' section to find out how you can get involved. that’s delivered. Once you place an order, the payment will show in your account as pending until we send the products to you. unaffected. If an allergic reaction occurs, please seek medical attention and advice and discontinue the use of the product. warehouse team are working hard to ensure you receive your beauty essentials as Don't worry we understand that this can happen; you can try and cancel the item in your account. Help Centre; Help Centre. You can refer to our exclusions list to check. Wie immer, wenn Sie weitere Fragen haben, wenden Sie sich bitte an unser Kundenservice-Team, wir helfen Ihnen gerne weiter. Select a topic. We will of course respond to your query as quickly as we possibly can and we would like to thank you for your patience during this time. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. We want you to have peace of mind when deciding to purchase with us, so we have extended our returns policy to cover the festive period. The section (below) and provide the batch number, this can be located on the parcel packaging. No matches were found. What do I do if I have received a faulty item? Following the UK leaving the Promo codes will need to be added at checkout unless automatically applied. Feel free to write to us at the office address below, but please note that this is not the address to return items to. We aim to dispatch on the 1st working day of every month. What measures are lookfantastic taking to protect customers from COVID-19? These are lookfantastic中文官网提供中文客服服务，协助您购买美妆护肤用品，如果您有售前、售后问题，欢迎在这里咨询官方客服。lookfantastic 祝您购物顺利，和您一起护肤、美妆，成为更美好的自己！ section (below). and distribution sites across the globe, which go far beyond any Government Help Centre. You should receive an email to notify you of any action taken. section (below). What do I do if I haven’t received my box? Log-in to your account and you'll see a range of categories at the bottom of the page under 'Account Settings'. that have been implemented are to protect you and ensure we can continue Please contact our customer service team if you have any questions. If you can’t find the information that you need, click on 'Message' within your account to contact our Customer Service team. world-leading measures to monitor and safeguard the health of all colleagues All we ask is that you let us know that you don't want the order within 14 days of receipt and make sure the products have not been opened. If you do not wish for this to be in place, please ensure the auto-renew function within the My Account section is switched off. Once you've found the product you want, you'll need to click 'Add to cart'. If you want to add new payment details then you'll need to do this at the checkout stage. You can opt-out at any point in your subscription up to the point mentioned above, however your subscription will only end once your term has ended, i.e. Yes, click on the 'My Cart' icon at the top of the page and you'll be able to see the item(s) you have in there so far. You'll need to register before you can place an order with lookfantastic. We'll need to know the following information so that we can fix this for you-. If you have originally paid by card, you are unable to change your payment method to PayPal. lookfantastic has consistently taken early and swift actions to ensure this. Our Customer Care teams are closed on Christmas Day and we will be operating reduced hours throughout the Christmas / New Year period. section (below) or please use the turn off the auto-renewal feature in your account. Lookfantastic ist bestrebt, Ihnen alle Informationen zur Verfügung zu stellen, die Sie benötigen, somit haben wir die folgenden FAQs erstellt, um alle Ihre Fragen zu beantworten. All we ask is that you let us know that you don't want the order within 14 days of receipt and make sure the products have not been opened. You can visit our Returns Policy to help you get the order back to us instead. During this cancellation period, you will need to contact our Customer Service team who will be happy to help you. section (below). We’ll send you an email within an hour to let you know if the cancellation worked. To speed the process up, it'd really help if you could find the information below before contacting us, don’t worry if you can't though, we can help once you get in touch. As we don't have control over these charges we are unable to advise what the cost may be. As a club member you have access to: When you cancel your subscription you will no longer be eligible to receive these benefits. Earn £5 for every successful referral and your friends will get a £5 discount! Please contact our customer service team via the 'Still need help?' Click on the order you want to view to find out more. If you still incur a payment problem, please contact our customer service team via the 'Still need help?' Select A Topic. COVID-19. My order has arrived damaged, what do I do? If you want to remove an item completely then click the x button. temperatures which may indicate the presence of a fever,via How will I know when my order has been dispatched? If the subscription is below the threshold you will only pay shipping for the first box. The cut-off date to receive the current month’s box is around the 26th of each month, if you subscribe after the 26th you will then receive the following month’s box instead. Gratis bezorging beschikbaar. packs at the end of each shift, sufficient to feed a family of four. What should I do? You can! All our delivery options can be found on our Delivery Information page. section (below). our customers. How can we help? How can we help? If you still need help or have any further questions then our Customer Service team is on hand to help. They'll send you all the information you need, but you can also refer to our. They'll send you all the information you need, but you can also refer to our returns policy page for more information. You can also check your account to see the progress of an order or to track it. Images that support the fault, if applicable. You can also contact customer service through your online account for more tips & help from our experts. We may ship items separately in the event of one or more of the items being delayed. reassure all our customers that there will be no change to your shopping Why am I having problems accessing the checkout? lookfantastic Beauty Box offers free delivery across all subscriptions. manufacturing and distribution colleagues with ready-to-cook ingredient meal We take payment for all subscriptions on the 1st working day of each month or when the box is ready to be dispatched. What actions have you taken to protect your staff? As the UK's Number 1 Destination for Beauty, Lookfantastic is an authorised retailer for over 600 of the world's most iconic beauty brands. This innovative equipment will We provided free of charge and aimed at reducing the needs of our staff to visit If you have used a special offer or discount code on your subscription, please be aware that this discount will only apply against your first box. This is to ensure our teams can work safely while maintain section (below) to let our Customer Service team know and they’ll be happy to help. We'll automatically sign you up when you register so that we can make sure you're in the know regarding all our special offers. section (below). You need to opt-out of auto-renewal by the 25th of the month BEFORE you will receive the last box of your current term. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer. if you have a 3-month subscription, and opt-out after your second box, your 3rd box will be your last box which in turn completes your 3-month subscription.