I was put on an automatic order status without my permission and they kept send ing me the items monthly. The number was disconnected. I RETURNED WUNDERBROW . The authentic derm store web site has been reliable for us ! I just placed an order through dermstore.com after receiving a promo code. I believe this invasive and confusing upselling technique a very short-sighted that will not work in the long run and will have an inverse effect on return customers. That was my entire experience with them, 1 purchase 1 refund. Or email, no response and non existant email address furnished. There was no tracking number of "said" shipping. Do not buy from this company. I ordered $291 worth of products on 11/14/19 and it is now 12/5/19 and no indication of shipping any time soon. I don't agree how you do your business, I think you should let everyone of your customers see good AND bad comments/reviews, not just the good ones to promote your store. Dermstore is placing the blame on USPS when, in reality, it's the … All Dermablend products go through rigorous testing to ensure the highest quality formula that meets our dermatological safety and efficacy standards. … I then called 11/29/19 to see the status on the order and they said it was lost at warehouse. This will be the last time I ever shop with Dermstore! Beverly Hills MD Thick + Full Brow Enhancing Serum. I was also told at some point the package was delivered, and I asked what day that was, and they said it was the next day after I ordered it. I am shocked they have not been shut down, Dermstore.com - Do not, I repeat, do not place an order with dermstore, Dermstore.com - Unauthorized charges-tampered with products, Dermstore - absolute worst customer service, View all 26 DermStore complaints & reviews. I spent $24.26 to ship it back because I wanted credit back to my card. LOL! Useful. Green coffee bean extract is a popular new – all natural – dietary supplement that claims to aid the average person in both weight loss and fat loss, regardless of changes in yo. It guarantees authentic products … Reply. The customer was notified and was not satisfied with our response. See the Brand Profile page to determine whether or not a brand will ship internationally. From Foreo to NuFace to Oribe, these are products worth adding to cart ASAP. Will see if this post will be hidden anytime soon, I will repost if you still decide to delete or hide. All Rights Reserved. Last time forking over $$$ to Dermstore--buyer beware. And unlike that Chanel “replica”—which might only cause you a little embarrassment if it doesn’t simply fall apart—fake beauty products … Dermstore, on the other hand, only sells beauty and skincare products they’re 100% authorized to sell: read on for a little education on safe shopping. To receive your Return Authorization Number, please contact Customer Service by email or phone with your order number. I called six times customer service throughout the past 2 weeks and now have filed a complaint dispute through my credit card company to get my money back (hopefully). Be very careful!! It definitely doesn’t have to be skinstore. DermStore believes in high-quality products for the human body's largest organ: the skin. They made the mistake for not shipping the correct one, but I was blamed for not calling first!! When I called it was just an endless hold and "Thank you for letting us drain your account" (last three words are a joke, rest is true). Anti-Aging, Acne, Skin Lightening, … We are an authorized retailer for PRIORI Skincare and all the other brand that we carry. Diverted products can be counterfeit, diluted formulas, or old, expired formulas that may not be safe to use. They made mistakes and made $24.2 on me!! The single easiest way you can be sure you're getting the real deal is to buy your products straight from the brand or its authorized dealers and retailers. Yes, EltaMD is sold at dermatologists office or on the ELta MD website but there are other skincare sites that are authorized retailers and guarantee the authenticity of the product. I sent back everything I ever recdeived from them so they have my $400 AND their products and I am forced to do all the work to report them to consumer boards, police depts credit card companies, and small claims court. These automatic order situations are the worst, you have to almost set a calendar to remember to cancel or re-evaluate if you want the product auto-shipped, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Share. I CALLED THE STORE AND TALKED WITH A REP--AND HER MANAGER. Total scam. Make sure your SkinCeuticals products are authentic. I am going to place all emails from them in the Junk file and the credit has been cancelled... GetDerm.com or BeachBody.com the companies that peddle this product online, are promoted by Doctor Ordon. Terrible! I ordered a product with free shipping, I received the product along with a bonus package i didn't order at cost $12.95. Authentic Obagi and Jane Iredale products guaranteed! I followed directions in ordering and returning!! Are Dermstore products authentic? Thanks for the comments. FREE Shipping on all domestic orders over $49. Very disappointed. This means if you buy our products from any other outlet other than authorized La Roche-Posay skincare professional partners; we cannot guarantee that they are authentic La Roche-Posay products … And if it had shipped, why would they reissue the order and say it was lost in the warehouse? Does Corporate Philanthropy Really Exist? Everything we sell is authentic … Get ready to save with 15% off all Obagi Skin Care products and cash back on every purchase. When you order an item from DermStore.com, you will receive free shipping, all the time, and orders will be delivered within 7-10 business days. I just received my receipt on my email and was surprised to see that they billed me for this dry shampoo on my current order. The only way to ensure you are buying authentic products is to purchase them through an authorized seller: a PCA Certified Professional or Practice, pcaskin.com or select online retailers. subscription to People magazine that I do not want????? Stop posting Wonderbrow basically any ads from Dermstore on my fb, its not working and I won't buy again. Total scam and employee actually tell lies to you. • DermStore was founded by a Board Certified Dermatologist • We only sell products that are 100% authorized by the brands we carry, which means they are real, safe, in code and certified by the … In the process I was lied to by customer service. If you wish to return an item, you have 30 days to do so. Dermstore , on the other hand, only sells beauty and skincare products … DermStore.com offers over 700 different brands, including physician strength formulas and hard to find specialty brands, as well as 26,000 different individual products that have over 100,000 product reviews from real customers. How to Evaluate Skincare Products Sold Online, The internet is becoming people’s go-to marketplace for items of all kinds, including cosmetic and skincare products. Who deleted it? We work very closely with each and every brand we sell and when you shop with you, you can rest assured that your products are coming directly from the manufacturers. So if you have a complaint, leave comments on his Facebook page. Today I received a notice of an order that shipped from Derm Store, I have not ordered anything and I never give permission for any site to save my credit card info ...so they must have saved and then charged for something I have no interest in and did not order along with a free??? We apologize that this customer didn't have a positive experience. Based on the comments, I will NOT make purchases at dermastore.com. If you purchase our products through unauthorized retailers, we cannot guarantee their safety or authenticity, and our 30-day money back guarantee will not apply. Nor did they have a contact mumber for them. DermStore does not sell expired products. We scoured the Dermstore sale for the best skin, makeup, and hair care deals.